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Word 2003 Safe Mode loop

Posted on 2010-09-15
Medium Priority
Last Modified: 2012-05-10
Several of our roaming profile users get the error "Word encountered an error and needs to start in safe mode" everytime they open Word.

The only way I can fix this is by deleting their Application Data and Local Settings folder, and then sometimes the error is only fixed for a couple of days.

Does anybody know of a more effective fix?

Attched is some of the error.

Many thanks

Question by:CraigMaxwell

Assisted Solution

by:Willy Van den Houten
Willy Van den Houten earned 500 total points
ID: 33680297
A problem with the normal.dot file ?

Try to avoid deleting the profile and only delete the normal.dot file to see if this resolves the problem too.

Assisted Solution

shanyuen earned 500 total points
ID: 33680329

Author Comment

ID: 33680462
Thanks for the advice.

I will try as soon as the error reappears.


Assisted Solution

esp-projects earned 500 total points
ID: 33682968

The problem could be related to printers as well.  If the normal.dot fix doesn't work, check what your default printer is set to.  Change it if possible and get them to try again.  I have seen lots of issues like this recently.  Does it only happen to users on Roaming Profiles or can Users with Local Profiles be affected too?

Accepted Solution

mismoboy earned 500 total points
ID: 33693650
You need to disable all plug-ins and then delete the normal.dot file.  It should fix it.  The last thing to try is do a software repair.  Good Luck.

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