CraigMaxwell
asked on
Hotmail Inbox error
Some XP users get a blank internet page with error icon when opening Hotmail Inbox in IE8 on our MS 2003 Domain.
I can fix temporally fix this by resetting their internet explorer settings (under Internet Options/Advanced) but everytime they restart their pc the fault is back.
Please could somebody advise on a permanent fix.
Many thanks
I can fix temporally fix this by resetting their internet explorer settings (under Internet Options/Advanced) but everytime they restart their pc the fault is back.
Please could somebody advise on a permanent fix.
Many thanks
not without knowing what the error message says
ASKER
How do I view the error.
There is a little icon at the bottom left on the Status Bar stating "! Done, but with errors"
There is a little icon at the bottom left on the Status Bar stating "! Done, but with errors"
double click it
ASKER
Thanks - error below:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 15 Sep 2010 09:10:33 UTC
Message: '$Event' is undefined
Line: 1
Char: 1
Code: 0
URI: http://gfx3.hotmail.com/mail/15.3.2529.0827/i0a.js
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 15 Sep 2010 09:10:33 UTC
Message: '$Event' is undefined
Line: 1
Char: 1
Code: 0
URI: http://gfx3.hotmail.com/mail/15.3.2529.0827/i0a.js
What settings do you reset to "fix" the error? Also, have you cleared out all temp files on the machines as well as temporary internet files?
ASKER
I tried Tools / Delete Browsing History but that did not work.
Tools / Internet Options / Advanced (tab) / Reset does temporally fix the probelm.
Tools / Internet Options / Advanced (tab) / Reset does temporally fix the probelm.
Do you have any IE Security settings in your Group Policies?
ASKER
The GPOs were originally setup by another company.
Hotmail worked fine until MS upgraded their site a while back.
I have attached the Default Domain Policy.
Hotmail worked fine until MS upgraded their site a while back.
I have attached the Default Domain Policy.
I don't think the attachment made it...
ASKER
Hopefully this pdf will upload.
Default-Domain-Policy.pdf
Default-Domain-Policy.pdf
ASKER
I ran and attached a report for a specific user/computer where the problem appears.
LR-GPO-Report.pdf
LR-GPO-Report.pdf
ASKER CERTIFIED SOLUTION
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ASKER
Sorry for the delay in replying.
Can Javascript be enabled via a Group Policy on Server 2003r2?
Thanks
Can Javascript be enabled via a Group Policy on Server 2003r2?
Thanks
Sorry cannot assist you there.
ASKER
I have Enabled Active Scripting, manually cleared all cookies and Temp internet files, and changed settings to 15MB and Check For New Version every time page is opened.
Unfortunately still Hotmail inbox doesn't work unless IE8 is Reset under the Advanced tab.
Unfortunately still Hotmail inbox doesn't work unless IE8 is Reset under the Advanced tab.
unless IE8 is Reset under the Advanced tab.<< do you mean you set the advanced to defaults? then hotmail works?
In order to apply new settings to IE any version it must be closed and re-opened
All open web pages as wellotherwsie the new settings will not apply.
?? have you been doing that :)
In order to apply new settings to IE any version it must be closed and re-opened
All open web pages as wellotherwsie the new settings will not apply.
?? have you been doing that :)
Just to add do you have windows live onecare installed? If the above does not work after following my suggestion ensuring all web pages are closed
This may help even though it slightly differs but here Onecare is preventing the changes to IE advanced, that's why it caught my attention.
can't access hotmail with windows 7 and ie8
http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/aac4e248-81fa-437d-93c5-2ffa6c8ad6ed
This may help even though it slightly differs but here Onecare is preventing the changes to IE advanced, that's why it caught my attention.
can't access hotmail with windows 7 and ie8
http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/aac4e248-81fa-437d-93c5-2ffa6c8ad6ed
ASKER
Thank you for your assistance, please excuse me delayed reply.
I tried the suggestions above but Hotmail Inbox still displays the error below:
'$Event' is undefined
i0a.js - Line: 1
Code: 0 - Char: 1
Any Hotmail account will only work on any computer if:
1) User selects Internet Options, Advanced, Reset & then reopens IE8.
2) Domain Admin logs in or even other users from the same OU.
No Hotmail account works when:
1) Windows, Java & Flash updates installed and pc restarted.
2) IE8 is run in "No Add-ons" mode.
3) Internet Options, Advanced, Restore Advance Settings is run & IE8 restarted.
4) Internet Options, Security is set to Medium or Reset to Default.
5) All Browsing History is deleted automatically and manually.
Additional Notes:
1) The fault only follows specific users no matter how many different computers log onto.
2) Many other users from the same OU on the same computers have no faults.
3) Onecare has not been installed on the computer.
4) Adding the user to the Domain Admins group did not help in testing.
5) User needs to Reset Internet Explorer Setting at every login to work.
Any quesries or suggestions please ask.
Kind Regards
I tried the suggestions above but Hotmail Inbox still displays the error below:
'$Event' is undefined
i0a.js - Line: 1
Code: 0 - Char: 1
Any Hotmail account will only work on any computer if:
1) User selects Internet Options, Advanced, Reset & then reopens IE8.
2) Domain Admin logs in or even other users from the same OU.
No Hotmail account works when:
1) Windows, Java & Flash updates installed and pc restarted.
2) IE8 is run in "No Add-ons" mode.
3) Internet Options, Advanced, Restore Advance Settings is run & IE8 restarted.
4) Internet Options, Security is set to Medium or Reset to Default.
5) All Browsing History is deleted automatically and manually.
Additional Notes:
1) The fault only follows specific users no matter how many different computers log onto.
2) Many other users from the same OU on the same computers have no faults.
3) Onecare has not been installed on the computer.
4) Adding the user to the Domain Admins group did not help in testing.
5) User needs to Reset Internet Explorer Setting at every login to work.
Any quesries or suggestions please ask.
Kind Regards
SOLUTION
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No solution was presented which appeared to Answer the Question. I would suggest delete without refund of points due to the Author's neglect of the Question.
DrUltima
DrUltima