Solved

Problem installing iTunes on Windows 7

Posted on 2010-09-15
12
519 Views
Last Modified: 2012-05-10
Hi

I am trying to install iTunes 10 on a newly installed version of Windows 7.  However when I run the installer I get..

'the installer encountered errors before itunes could be configured'

and then it closes

Any ideas how I can solve this?
0
Comment
Question by:kenabbott
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 5
12 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 33681511
Right click on the installer program and Run as Administrator. Even though you are probably the administrator, UAC (User Account Control) requires this action. .... Thinkpads_User
0
 

Author Comment

by:kenabbott
ID: 33681586
I tried that and now I'm getting

Windows cannot find the specified device, path or file. You may not have the appropraite permissions to access the item
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 33681615
Make sure you downloaded iTunes to a folder of your own before trying to install. Redownload iTunes to see if you can try this again. Make sure the userid in Windows 7 is a member of the administrators groups and that you again use the Run as Administrator option.

If none of this works, temporarily disable UAC and install. Then go back and restore UAC. You should not have to do this. It is really a last resort. .... Thinkpads_User
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:kenabbott
ID: 33681657
How do I disable UAC?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 33681685
Control Panel -> User Accounts -> Change User Account Control Settings.  

... Thinkpad_User
0
 

Author Comment

by:kenabbott
ID: 33681700
When I click on Change User Account Control Settings the window briefly flashes but nothing is opened
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 33681777
You must be a member of the Administrators group to change UAC. Are you the Administrator?

If yes, something else is wrong with your Windows setup.

If no, you need to become the Administrator to change this setting. ... Thinkpads_User
0
 

Author Comment

by:kenabbott
ID: 33681787
Yes I am the administrator.  I've installed many other programs without problem.  Would it make a difference if I installed iTunes from a cd?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 33681825
You could try, but it should no make any difference. Also you shoul resolve your UAC issue as what you see is wrong.
... Thinkpads_user
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 33681888
Also, did you download iTunes from a non-Apple site, and might it have a virus?  ... Thinkapds_User
0
 

Author Comment

by:kenabbott
ID: 33683398
The download was from Apple

What I don't understand is that I can run any other setup.exe type installation from the exactly the same folder and the app installs without problem.  Why is it only the iTunes installer that doesn't work.  Could there be another underlying issue here?
0
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 33683764
From what I read here, the underlyuing issue here is that you cannot manage UAC. Since you cannot manage it, something else is wrong, and that is probably what is affecting iTunes.
... Thinkapds_User
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A lot of new and distinct gadgets are making their appearance every other day. The latest gadget that has wooed the attention of all gadget lovers and non gadget lovers alike is the Smartwatch. This tiny gadget is capable of offering live access to …
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question