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Problem installing iTunes on Windows 7

Posted on 2010-09-15
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Last Modified: 2012-05-10
Hi

I am trying to install iTunes 10 on a newly installed version of Windows 7.  However when I run the installer I get..

'the installer encountered errors before itunes could be configured'

and then it closes

Any ideas how I can solve this?
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Question by:kenabbott
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12 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 33681511
Right click on the installer program and Run as Administrator. Even though you are probably the administrator, UAC (User Account Control) requires this action. .... Thinkpads_User
0
 

Author Comment

by:kenabbott
ID: 33681586
I tried that and now I'm getting

Windows cannot find the specified device, path or file. You may not have the appropraite permissions to access the item
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 33681615
Make sure you downloaded iTunes to a folder of your own before trying to install. Redownload iTunes to see if you can try this again. Make sure the userid in Windows 7 is a member of the administrators groups and that you again use the Run as Administrator option.

If none of this works, temporarily disable UAC and install. Then go back and restore UAC. You should not have to do this. It is really a last resort. .... Thinkpads_User
0
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Author Comment

by:kenabbott
ID: 33681657
How do I disable UAC?
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LVL 94

Expert Comment

by:John Hurst
ID: 33681685
Control Panel -> User Accounts -> Change User Account Control Settings.  

... Thinkpad_User
0
 

Author Comment

by:kenabbott
ID: 33681700
When I click on Change User Account Control Settings the window briefly flashes but nothing is opened
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 33681777
You must be a member of the Administrators group to change UAC. Are you the Administrator?

If yes, something else is wrong with your Windows setup.

If no, you need to become the Administrator to change this setting. ... Thinkpads_User
0
 

Author Comment

by:kenabbott
ID: 33681787
Yes I am the administrator.  I've installed many other programs without problem.  Would it make a difference if I installed iTunes from a cd?
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 33681825
You could try, but it should no make any difference. Also you shoul resolve your UAC issue as what you see is wrong.
... Thinkpads_user
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 33681888
Also, did you download iTunes from a non-Apple site, and might it have a virus?  ... Thinkapds_User
0
 

Author Comment

by:kenabbott
ID: 33683398
The download was from Apple

What I don't understand is that I can run any other setup.exe type installation from the exactly the same folder and the app installs without problem.  Why is it only the iTunes installer that doesn't work.  Could there be another underlying issue here?
0
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 33683764
From what I read here, the underlyuing issue here is that you cannot manage UAC. Since you cannot manage it, something else is wrong, and that is probably what is affecting iTunes.
... Thinkapds_User
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