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Someone received an email with an attachment, att00001.bin.
Posted on 2010-09-15
It was supposed to be a pdf. Does anyone know how I can troubleshoot this? I would attach it but it is not in the list of acceptable attachments. The user is running Outlook 2003 and our Exchange server is 2007 on a 2003 server.
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6 Comments
Are you using Thunderbird to send the file? There is an old bug related to this... see here: http://forums.mozillazine.org/viewtopic.php?p=2024781
Otherwise, how is the file being sent? Is it sent from another mail client or from an online web app ?
Otherwise, how is the file being sent? Is it sent from another mail client or from an online web app ?
You should probably report the error to the owner of the app of file a bug report. A simple google search shows quite a few bugs like this for home-grown web apps.
It might be a simple rename, you can try to download the file and rename to a .PDF just to solve the immediate issue.
It might be a simple rename, you can try to download the file and rename to a .PDF just to solve the immediate issue.
Active 4 days ago
I am not sending, I am trying to receive the PDF from a web site. I have called them to see if they are aware of the problem. I also tried to rename it and I receive teh standard - Acrobat could not open because it is either not a supported file type or because the file has been damaged. It does say perhaps it was sent as an email attachment and wasn't correctly decoded.
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