Someone received an email with an attachment, att00001.bin.

Posted on 2010-09-15
Last Modified: 2012-05-10
It was supposed to be a pdf.  Does anyone know how I can troubleshoot this?  I would attach it but it is not in the list of acceptable attachments.  The user is running Outlook 2003 and our Exchange server is 2007 on a 2003 server.
Question by:WPLG
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LVL 33

Expert Comment

ID: 33682925
Are you using Thunderbird to send the file?   There is an old bug related to this...  see here:

Otherwise, how is the file being sent?   Is it sent from another mail client or from an online web app ?      

Author Comment

ID: 33683367
The file is being sent through an onling web app.
LVL 33

Expert Comment

ID: 33683404
You should probably report the error to the owner of the app of file a bug report.     A simple google search shows quite a few bugs like this for home-grown web apps.

It might be a simple rename, you can try to download the file and rename to a .PDF just to solve the immediate issue.    
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LVL 33

Expert Comment

ID: 33683425
I forgot to ask, is this your app? Or are you using a 3rd party website to send the attachment?

Author Comment

ID: 33683510
I am not sending, I am trying to receive the PDF from a web site.  I have called them to see if they are aware of the problem.  I also tried to rename it and I receive teh standard - Acrobat could not open because it is either not a supported file type or because the file has been damaged.  It does say perhaps it was sent as an email attachment and wasn't correctly decoded.

Accepted Solution

WPLG earned 0 total points
ID: 33690052
I resolved this by calling the vendor and asking them to email me the pdf directly rather than going through their web app.

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