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We use VSI-FAX at the office and my users have always recieved a notification of successful faxes via Email (otlook exchange). We've switched to a new exchange server and changed the IP addres of the server from X.0.0.2 to X.0.0.5 since doing so they have not recieved their notifications. The VISI-Fax server is just a regular PC that only hosts VISI. I did not set up the software initially and am not familiar with it. The only setting I could find from within VISI administration was for the SMTP server which listed the old IP address. I've updated the IP address within VISI administration on the this VISI-server (workstation) and the users are still not getting their notifications. Any thoughts?
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We use VSI-FAX at the office and my users have always recieved a notification of successful faxes via Email (otlook exchange). We've switched to a new exchange server and changed the IP addres of the server from X.0.0.2 to X.0.0.5 since doing so they have not recieved their notifications. The VISI-Fax server is just a regular PC that only hosts VISI. I did not set up the software initially and am not familiar with it. The only setting I could find from within VISI administration was for the SMTP server which listed the old IP address. I've updated the IP address within VISI administration on the this VISI-server (workstation) and the users are still not getting their notifications. Any thoughts?

VSI-FAX Notification Email

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.

Email Protocols

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.