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remote assistance not much support about it

Posted on 2010-09-15
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Last Modified: 2012-05-10
Hi

Long and short of it:

I can connect to windows XP machines just peachy but not windows 7 pro from my server 2008 r2

soon as i click next it says do you have permission,is the computer on etc without even trying to look. I dont think it is even looking just does the above

I have no firewall on the windows 7 machine but allowed the exemptions anyway.

Message in event viewer is

There was a problem interacting with COM object 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE.  An outdated version might be installed, or the component might not be installed at all.

I do not have any other MS software running except the update server

Can anyone help I have researched this for ages and cannot find any info about it.
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Question by:rmfb
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Expert Comment

by:chqshaitan
ID: 33682232
hi bud,

here is a post that goes over the issue and a fix for vista with the same error.

let me know if this fixes it for you.

http://www.minasi.com/forum/topic.asp?TOPIC_ID=26619
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Expert Comment

by:Darius Ghassem
ID: 33682406
Most likely you have not enabled the Remote Assistance and added the proper permissions for the user to connect.
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Author Comment

by:rmfb
ID: 33682758
yes i have enabled remote assistant and yes the permissions are correct i have made sure of this
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Expert Comment

by:Darius Ghassem
ID: 33683144
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Author Comment

by:rmfb
ID: 33793691
yes i have seen these articles but  they are not really a cure but a work around. As I remote into the site i guess the owner will not want me to have a pc sitting there doing nothing most of the day
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Expert Comment

by:Darius Ghassem
ID: 33801756
If you remote into the system then you would need to connection point.
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Accepted Solution

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rmfb earned 0 total points
ID: 34000525
I finally found the problem a conflict wintin the remote policy. All works fine now
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Author Closing Comment

by:rmfb
ID: 34031649
I worked the problem out myself there was a conflict with my remote policy and another policy. I loaded system centre 2010 and all worked ok
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