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remote assistance not much support about it

Posted on 2010-09-15
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Last Modified: 2012-05-10
Hi

Long and short of it:

I can connect to windows XP machines just peachy but not windows 7 pro from my server 2008 r2

soon as i click next it says do you have permission,is the computer on etc without even trying to look. I dont think it is even looking just does the above

I have no firewall on the windows 7 machine but allowed the exemptions anyway.

Message in event viewer is

There was a problem interacting with COM object 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE.  An outdated version might be installed, or the component might not be installed at all.

I do not have any other MS software running except the update server

Can anyone help I have researched this for ages and cannot find any info about it.
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Question by:rmfb
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Expert Comment

by:chqshaitan
ID: 33682232
hi bud,

here is a post that goes over the issue and a fix for vista with the same error.

let me know if this fixes it for you.

http://www.minasi.com/forum/topic.asp?TOPIC_ID=26619
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Expert Comment

by:Darius Ghassem
ID: 33682406
Most likely you have not enabled the Remote Assistance and added the proper permissions for the user to connect.
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Author Comment

by:rmfb
ID: 33682758
yes i have enabled remote assistant and yes the permissions are correct i have made sure of this
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Expert Comment

by:Darius Ghassem
ID: 33683144
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Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

 

Author Comment

by:rmfb
ID: 33793691
yes i have seen these articles but  they are not really a cure but a work around. As I remote into the site i guess the owner will not want me to have a pc sitting there doing nothing most of the day
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Expert Comment

by:Darius Ghassem
ID: 33801756
If you remote into the system then you would need to connection point.
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Accepted Solution

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rmfb earned 0 total points
ID: 34000525
I finally found the problem a conflict wintin the remote policy. All works fine now
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Author Closing Comment

by:rmfb
ID: 34031649
I worked the problem out myself there was a conflict with my remote policy and another policy. I loaded system centre 2010 and all worked ok
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