Caps Lock problems with Sony Vaio

Hi,

Trying to support a client with a Sony Vaio. Whenever anything is typed out on the keyboard it is appearing in UPPERCASE, even though Caps Lock is not on.

I have checked sticky keys settings in Ease of Access in control panel.

OS - Vista

I managed to RDP onto the laptop, when i used my own keyboard all the letters where fine.

Have googled all afternoon and am still none the wiser.

Anyone got any ideas?

Is there some kind of 'FN' function on these vaios that cause this error?

Thanks
ImagineITAsked:
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PhilonatorConnect With a Mentor ownerCommented:
Couple ideas to try.

1.  Unplug thje keyboard and replug in the keyboard.  If that plug is not firmly down it will do wierd things like this.

2.  It almost sounds like a driver issue.  Try deleting all keyboard drivers and let it recreate it automatically.

3.  Make sure your windows updates are up to date.  There was an issue in XP SP2 that was resoolved a numlock issue on some make/models of laptops.  It may be worth the time to check for updates/drivers/bios/firmware from Sony as well.
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bmsjeffCommented:
If you hold down the SHIFT Key, does it print lower case?  If so, then you have a stuck key.

If they plug in an external keyboard locally, does it work correctly?  
If yes, then probably a keyboard replacement necessary.

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Cesar AracenaPHP EnthusiastCommented:
I've seen this problem many times in all latest Windows OS (XP, Vista and 7). It usually fixes by making a repair but that doesn't seem very viable in your case. Try this: http://www.thewindowsfix.com/keep-caps-num-or-scroll-lock-always-onor-off/ and see if that can "fix" the problem until you can properly format or repair that laptop.
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ImagineITAuthor Commented:
Hi,

BMSjeff; holding down the shift key doesn't make any difference im affaid.

He plugged in an external keyboard, this rendered both the laptop keyboard and external useless, couldnt use either.

caracena; i shall have a try and let you know.

Thanks
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ImagineITAuthor Commented:
Caracena,

Unfortunately the page of the download 'cannot be found'
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Cesar AracenaPHP EnthusiastCommented:
No problem. You can get it from here: http://www.softpedia.com/get/System/System-Miscellaneous/NumLocker.shtml

or here directly (choose Softpedia Mirror (US) which works... I've tried it ;) http://www.softpedia.com/progDownload/NumLocker-Download-107584.html

It includes a readme with very simple instructions.

Cheers.
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bmsjeffCommented:
Have you tried a BIOS update?
Also, check to there is a driver update for your particular model.
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joinaunionCommented:
Sounds like you need to replace keyboard.
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