agorts
asked on
Emails cannot be delivered ("550 relay not permitted")
We have two mail servers Exchange 2003 (and 2 static IPs, 85.72.40.38 and 193.92.77.41)...
A lot of the emails could not be delivered... Most of them (in 85.72.40.38) return a NDR with "550 relay not permitted" and some others stay in the queue to be delivered (keep retrying and when click on the queue in ESM in additional queue info I get "The remote server did not respond to a connection attempt")...
Please advice... Since this morning we (the company) have major problem because a lot of emails stuck in the queue or do not delivered...!
Thank you
A lot of the emails could not be delivered... Most of them (in 85.72.40.38) return a NDR with "550 relay not permitted" and some others stay in the queue to be delivered (keep retrying and when click on the queue in ESM in additional queue info I get "The remote server did not respond to a connection attempt")...
Please advice... Since this morning we (the company) have major problem because a lot of emails stuck in the queue or do not delivered...!
Thank you
check your smtp virtual server settings
is it configured to use a smart host or dns
is it configured to use a smart host or dns
I hate the 550 error. Something has changed and it can be with the ISP or you. Notice that you say a lot of emails could not be delivered. Does that mean that some of them are going even now?
Ken
Ken
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ASKER
The send fail on outside recipients...
Not all of them have problem... Some of them deliver OK...
Both of them receive emails with no problem...
All services are OK...
What do you mean by Broadcom NICs?
Not all of them have problem... Some of them deliver OK...
Both of them receive emails with no problem...
All services are OK...
What do you mean by Broadcom NICs?
ASKER
The settings in the mail servers must be OK because they were working OK for months...
I beleive the problem must be in the specific mail servers which do not accept my server for receiving email...
Maybe I am in blacklist which those specific mail servers take in mind...
I already check for blacklists (http://www.mxtoolbox.com & http://www.dnsstuff.com) but only UCEPROTECTL2, UCEPROTECTL3 lists affect me....
I beleive the problem must be in the specific mail servers which do not accept my server for receiving email...
Maybe I am in blacklist which those specific mail servers take in mind...
I already check for blacklists (http://www.mxtoolbox.com & http://www.dnsstuff.com) but only UCEPROTECTL2, UCEPROTECTL3 lists affect me....
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the error states "relay not permitted" so it would appear that either the SMTP server is setup incorrectly or the smarthost you are trying to use is not setup to allow you to send email through it.
Take a closer look at the NDR and see if you can figure out where it came from - if it comes from the ISP mail gateway, then give them a call. Or post the NDR + headers in here and someone may be able to help
Take a closer look at the NDR and see if you can figure out where it came from - if it comes from the ISP mail gateway, then give them a call. Or post the NDR + headers in here and someone may be able to help
ASKER
The failed domain is secutex.de... the ip is 80.237.138.5...
I try the telnet from the mail server and there was no problem sending it....
Very strange...
I try the telnet from the mail server and there was no problem sending it....
Very strange...
ASKER
Here it is the NDR...
__________________________ __________ _________
From: ¿¿a¿e¿¿¿st¿¿ s¿st¿µat¿¿
Sent: Wednesday, September 15, 2010 3:38 PM
To: Gortsilas Andreas
Subject: ¿e¿ pa¿ad¿¿¿¿e: FW: REMINDER FW: SECUTEX 10 09 10 OFFER REQUEST S¿¿¿¿¿ FW: ¿¿¿¿GG¿¿¿¿ SECUTEX K2374-0032-0074
Importance: High
¿¿ µ¿¿¿µ¿ sa¿ de¿ ¿ftase se µe¿¿¿¿¿¿ ¿ se ¿¿¿¿¿ t¿¿¿ pa¿a¿¿pte¿ st¿¿¿ ¿p¿¿¿¿¿ ape¿¿¿¿¿ta¿.
T¿µa: FW: REMINDER FW: SECUTEX 10 09 10 OFFER REQUEST S¿¿¿¿¿ FW: ¿¿¿¿GG¿¿¿¿ SECUTEX K2374-0032-0074
¿p¿st¿¿¿: 15/9/2010 3:38 µµ
¿e¿ ¿ta¿ d¿¿at¿ ¿ ep¿¿¿¿¿¿¿¿a µe t¿¿¿ pa¿a¿¿t¿ pa¿a¿¿pte¿:
'i.leinders@secutex.de' st¿¿ 15/9/2010 3:38 µµ
¿¿¿¿¿¿¿e ¿¿a p¿¿ß¿¿µa ep¿¿¿¿¿¿¿¿a¿ SMTP µe t¿ d¿a¿¿µ¿st¿ ¿¿e¿t¿¿¿¿¿¿¿ ta¿¿d¿¿µe¿¿¿ t¿¿ pa¿a¿¿pt¿. ¿p¿¿¿¿¿¿¿¿ste µe t¿ d¿a¿e¿¿¿st¿ t¿¿ s¿st¿µat¿¿ sa¿.
<mailgate2.sabo.gr #5.5.0 smtp;550 relay not permitted>
__________________________
From: ¿¿a¿e¿¿¿st¿¿ s¿st¿µat¿¿
Sent: Wednesday, September 15, 2010 3:38 PM
To: Gortsilas Andreas
Subject: ¿e¿ pa¿ad¿¿¿¿e: FW: REMINDER FW: SECUTEX 10 09 10 OFFER REQUEST S¿¿¿¿¿ FW: ¿¿¿¿GG¿¿¿¿ SECUTEX K2374-0032-0074
Importance: High
¿¿ µ¿¿¿µ¿ sa¿ de¿ ¿ftase se µe¿¿¿¿¿¿ ¿ se ¿¿¿¿¿ t¿¿¿ pa¿a¿¿pte¿ st¿¿¿ ¿p¿¿¿¿¿ ape¿¿¿¿¿ta¿.
T¿µa: FW: REMINDER FW: SECUTEX 10 09 10 OFFER REQUEST S¿¿¿¿¿ FW: ¿¿¿¿GG¿¿¿¿ SECUTEX K2374-0032-0074
¿p¿st¿¿¿: 15/9/2010 3:38 µµ
¿e¿ ¿ta¿ d¿¿at¿ ¿ ep¿¿¿¿¿¿¿¿a µe t¿¿¿ pa¿a¿¿t¿ pa¿a¿¿pte¿:
'i.leinders@secutex.de' st¿¿ 15/9/2010 3:38 µµ
¿¿¿¿¿¿¿e ¿¿a p¿¿ß¿¿µa ep¿¿¿¿¿¿¿¿a¿ SMTP µe t¿ d¿a¿¿µ¿st¿ ¿¿e¿t¿¿¿¿¿¿¿ ta¿¿d¿¿µe¿¿¿ t¿¿ pa¿a¿¿pt¿. ¿p¿¿¿¿¿¿¿¿ste µe t¿ d¿a¿e¿¿¿st¿ t¿¿ s¿st¿µat¿¿ sa¿.
<mailgate2.sabo.gr #5.5.0 smtp;550 relay not permitted>
ASKER
sorry for the greek chars...
No I do not use a smarthost...
No I do not use a smarthost...
Is that someone you do business with? And send to regularly?
Maybe they have blacklisted you locally with a custom rule. Maybe by accident, say for instance they are doing country blocking.
Maybe they have blacklisted you locally with a custom rule. Maybe by accident, say for instance they are doing country blocking.
ASKER
We have problem with many different hosts... not just one...
ASKER
In the properties of the SMTP virtual server I do not see anything strange...
I do not use smarthost...
Can you be more specific?
I do not use smarthost...
Can you be more specific?
what adress are you trying to send to just the @domain.com part - dont need the username?
The response "relay not permitted" seems to come from mailgate2.sabo.gr - I wonder if this is the gateway of the domain you are trying to send to or something else ?
The response "relay not permitted" seems to come from mailgate2.sabo.gr - I wonder if this is the gateway of the domain you are trying to send to or something else ?
ASKER
For example @secutex.de...
mailgate2.sabo.gr is the fully-qualified domain name in the settings of the virtual smtp server of the mail server...
mailgate2.sabo.gr is the fully-qualified domain name in the settings of the virtual smtp server of the mail server...
ASKER
if you send me your email (in agorts@sabo.gr) I will reply you back the settings of the virtual smtp server to take a look at them...
So it would seem that your mail server is unable to relay correctly - I sent you an email - I will have a look if you want to send some screen shots :)
ASKER
did you get my email (agorts@gmail.com)?
ASKER
so if my problem is in the virtual smtp server can you help me identify it?
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Can you: Telnet SERVER 25?
From the server that said can't connect?
All services running? maybe anti-virus is causing a problem?
Also, do you have Broadcom NICs?