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Office Documents are locked in a Windows 7 Workgroup

Posted on 2010-09-15
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Last Modified: 2012-05-10
We have a Windows workgroup.  The workgroup contains Windows 7, XP and Vista computers so homegroup is not an option.  On the workgroup we have one shared folder that is backed up.  The shared documents contains Quickbooks datafile as well as all Office 2010 word docs and excel spreadsheets.  The name of the workstation is called "server."  All computers have a mapped drive to the shared folder on the server.

Quickbooks works fine as well as notepad text files and picture editing.  However we are having problems with the office docs.  Most of the time, whenever a person is working on the server, any files saved to the shared folder can only be opened as a read only document and cannot be edited.  We get the error message "Document is locked and is locked for editing by 'another user'."  These error messages only occur on word and excel docs.  Sometimes, however, they work fine.

Also, all folders on the Server computer have the read-only attribute ticked off.  Everytime we untick it it comes back.  Pemissions for the shared folder are set to everyone full control.

Any ideas why we are having problems shring office docs over the network?  I have a suspicion that the office 2010 are paying attention to the Read-only attribute as opposed to the pictures and text documents don't.  Is it possible to setup simple file sharing like they used to have in xp?  The entire workgroup experience with winodws seems slow and less elegant when compared to xp / vista workgroups.  Sometimes it takes 30 seconds to see a newly created file accross the network - even if you hit refresh 4 or 5 times.

Are we perhaps better off by moving the shared data to the xp machine?  

TIA

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Question by:southray
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LVL 7

Expert Comment

by:fefo_33065
ID: 33684902
Make sure the file share in server is not read-only.

Also, take a look at this articles with explains working with master documents and subdocuments:

http://office.microsoft.com/en-gb/word-help/master-documents-lock-or-unlock-a-subdocument-HP005186857.aspx
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Expert Comment

by:cperry71
ID: 33697312
So sometimes they open and sometimes they don't?  Is that correct?  When one user has a document open another user can only open a read only version until the other document has been closed.  Also try setting your folder options so you can see hidden files.  When a document is opened a temp hidden file is created.  Check to make sure you don't have fragmented temp files.  When the file is closed the temp hidden files should go away.  Also check your security settings for the folder.  They are different than permissions.  
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Accepted Solution

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southray earned 0 total points
ID: 33942204
Problem resolved by moving sharder folder to a windows xp machine.
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Author Closing Comment

by:southray
ID: 34049825
Tried other solutions - just easier to move it to an XP computer
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