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cannot logon domain user when workstation disconnected from LAN even when cached logon is enabled

Posted on 2010-09-15
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Last Modified: 2013-12-23
Win XP Pro SP3 laptop/workstation on a Win2k3 domain.

The domain user is added to the laptop workstation Control Panel-->User Accounts.  The domain user can login to the laptop/workstation when it is connected to the LAN.   Also, the domain user can usually still logon to the the laptop/workstation even when it is disconnected from the LAN.

The problem:  With a particular laptop, I cannot get a domain user to login when the laptop is not connected to the LAN.  Instead, I get "The domain is not available!".

In Control Panel-->Administrative Tools-->Local Security Policy-->Local Policies-->Security Options, "Interactive Logon: Number of previous logons to cache (in case domain controller is not available) is already set to 10.

It seems as if the cached logon is not working even though it is enabled.

Can someone please advise?

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Question by:brianp111
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Expert Comment

by:puevigi
ID: 33684442
you can try Start | Run | control keymgr.dll and clear that cache.  Logon to the domain, make sure to access a network resource, lock and unlock the machine via Ctrl+Alt+Del and give it a try.
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Author Comment

by:brianp111
ID: 33685129
Hi puevigi,

When I run Start | Run | control keymgr.dll, that windows is balnk.

It remains blank even after I logon to the domain, make sure to access a network resource, lock and unlock the machine via Ctrl+Alt+Del.

I also tried this:
Logon as the domain user when the laptop is connected to the LAN.
Logoff and disconnect from the LAN.
Login successfully when disconnected from LAN.  This is good & what I want.  However, this stops working the next time I re-boot the machine - the next time I re-boot and try to logon, I get "The domain is not available!"

Any ideas?


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Expert Comment

by:puevigi
ID: 33686616
If this was working at some point in the past it might be worth giving system restore a try. May be worth trying to join the machine to a workgroup the reboot and rejoin to the domain.
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Expert Comment

by:atuldelhi
ID: 33710381
It seems that there is some problem with the profile. Whenever you will be in Lan, Login with any other account which have admin rights. Open C:\documents and settings and rename your user name folder. log off the system and try to login once again. This should resolve your problem. Make sure you while you are logging ouside lan you are selecting domain name there.

After renaming the user name folder, you will not be able to find your desktop and My documents folder and files. So you can find them in renamed folder.
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Accepted Solution

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brianp111 earned 0 total points
ID: 33716719
Thank you for all the replies.

I found the cause of the problem and fixed it.

The laptop is a Lenovo ThinkPad X200 which comes with a fingerprint reader as well as Lenovo's "Fingerprint Software".

Once II removed the software, the problem went away.

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