Re-enabled Active Directory Account, but, Unable to View Email in Outlook
Posted on 2010-09-15
We have a need to access the email account of a former employee.
Their account was simply disabled in Active Directory upon leaving.
I re-enabled the account today and we have experienced the following:
* Permissions were given from within Exchange to the user needing access
-> note: they previously already had successful access prior to disabling account
* Can view the recently re-enabled account successfully within Outlook Web Access
* Cannot view the recently re-enabled account from within Outlook
-> note: attempted (as previous) Tools -> Account Settings -> Change -> More Settings -> Advanced -> Add
-> receive a 'Cannot expand folder' dialog box when attempting to expand folder in Outlook
-> receive a 'Cannot display folder' screen when attempting to select users folder in Outlook
Any help would be appreciated, thanks.