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Re-enabled Active Directory Account, but, Unable to View Email in Outlook

Posted on 2010-09-15
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Last Modified: 2012-06-27
We have a need to access the email account of a former employee.
Their account was simply disabled in Active Directory upon leaving.

I re-enabled the account today and we have experienced the following:
   * Permissions were given from within Exchange to the user needing access
     -> note: they previously already had successful access prior to disabling account
   * Can view the recently re-enabled account successfully within Outlook Web Access
   * Cannot view the recently re-enabled account from within Outlook
     -> note: attempted (as previous) Tools -> Account Settings -> Change -> More Settings -> Advanced -> Add
     -> receive a 'Cannot expand folder' dialog box when attempting to expand folder in Outlook
     -> receive a 'Cannot display folder' screen when attempting to select users folder in Outlook

Any help would be appreciated, thanks.
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Question by:pridenetadmin
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Expert Comment

by:fungirog
ID: 33684871
What version of Exchange and Outlook are you running?  

Also can you clarify are you trying to create a new user profile on a computer using the previously disabled username and password or are you trying to access that email mailbox from another users login?

Depending on the versions of Exchange and Outlook I may be able to help with more details.
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Accepted Solution

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smartsid earned 500 total points
ID: 33684874
It seems that it is Active Directory replication issue.

Please ensure that correct permissions are reflecting on the domain controller to which Outlook Client is connected.

Check for Outlook Connection Status to know the Domain Controller it is connecting to.
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Author Comment

by:pridenetadmin
ID: 33684914
Problem solved after insuring the right users had the correct permissions!
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