?
Solved

Problem with Operator-assisted dialing in Windows 7

Posted on 2010-09-15
7
Medium Priority
?
1,200 Views
Last Modified: 2012-06-27
I have to dial directly into Windows XP Pro machines. We are switching to Windows 7 on our desktops from XP Pro. Normal dial-up connections work just fine. I can establish a connection from my new Windows 7 Pro (x64) to these remote systems. There are some that require me to use operator assisted dialing so that I can manually enter the number, and let it ring before letting the modem handle it.
On every Windows 7 box I have tried operator-assisted dialing, once I click dial on the connection I want, I just get a window that says modems are connecting. Normally, I should get another window that shows the phone number, and a button to connect. This is how the MS website puts it. It never shows up at all. I have tried new machines right out of the box, and various different modems, from internal to old 33.6 sportster modems. Nothing is working.
Can someone please direct me to a solution to this problem.
I will add that we have never had Vista, so I do not know if the problem existed there. XP Pro is the last OS that I can verify that worked.
Also, one other bit of information. We also use a program called Laplink for some older systems in the field. When we tell Laplink to use operator assisted, we do get the proper windows, but there is still no change from Windows Dial-up.
0
Comment
Question by:cragmore
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
7 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 33687073
cragmore--Do the Win7 boxes have dialup modems?  
If they do, Click Start|Type modem in the Search line and you will get a box called Phone and Modem that will help you set the modem up.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 33687124
cragmore--If you do not know whether you have a modem on those boxes, click Control Panel|Network and Sharing Center|Set up a new connection|Set up a dial up connection.  Windows will tell you if a modem is detected.
0
 

Author Comment

by:cragmore
ID: 33687169
As stated I have confirmed dialup when not using operator assisted dialing. I think that means that modems are installed and working.
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 50

Expert Comment

by:jcimarron
ID: 33687542
cragmore--Regrets. I got no dial up modem on my Win7 box.
0
 

Accepted Solution

by:
cragmore earned 0 total points
ID: 33715914
A response from MIcrosoft:


From: ****** ***** [mailto:******.*****@microsoft.com]
Sent: Monday, September 20, 2010 7:14 AM
To: ***** *****
Cc: MSSolve Case Email
Subject: Microsoft Support Case: **********37096 (Operator Assisted Dialing)

Hello *****,
I just confirmed with the escalation teams that the “Operator Assisted Dialing” feature does not work with Windows 7, and we will be working with the debug team to get this resolved. However, I will be transferring this case to my manager to get a refund for your case since we have no current fix to your issue. I hope this sounds feasible to you, and that you were satisfied with my assistance on the case as well.
Rest assured, I will continue to follow up with you if there is any progress regarding the fix for this problem and you may also reopen this incident at any point of time.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 33717845
cragmore--Thanks for keeping us informed.  
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 33826677
cragmore--I wonder who installed dialup modems in the Win7 boxes.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question