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Problem with Operator-assisted dialing in Windows 7

Posted on 2010-09-15
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Last Modified: 2012-06-27
I have to dial directly into Windows XP Pro machines. We are switching to Windows 7 on our desktops from XP Pro. Normal dial-up connections work just fine. I can establish a connection from my new Windows 7 Pro (x64) to these remote systems. There are some that require me to use operator assisted dialing so that I can manually enter the number, and let it ring before letting the modem handle it.
On every Windows 7 box I have tried operator-assisted dialing, once I click dial on the connection I want, I just get a window that says modems are connecting. Normally, I should get another window that shows the phone number, and a button to connect. This is how the MS website puts it. It never shows up at all. I have tried new machines right out of the box, and various different modems, from internal to old 33.6 sportster modems. Nothing is working.
Can someone please direct me to a solution to this problem.
I will add that we have never had Vista, so I do not know if the problem existed there. XP Pro is the last OS that I can verify that worked.
Also, one other bit of information. We also use a program called Laplink for some older systems in the field. When we tell Laplink to use operator assisted, we do get the proper windows, but there is still no change from Windows Dial-up.
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Question by:cragmore
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by:jcimarron
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cragmore--Do the Win7 boxes have dialup modems?  
If they do, Click Start|Type modem in the Search line and you will get a box called Phone and Modem that will help you set the modem up.
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by:jcimarron
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cragmore--If you do not know whether you have a modem on those boxes, click Control Panel|Network and Sharing Center|Set up a new connection|Set up a dial up connection.  Windows will tell you if a modem is detected.
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by:cragmore
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As stated I have confirmed dialup when not using operator assisted dialing. I think that means that modems are installed and working.
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by:jcimarron
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cragmore--Regrets. I got no dial up modem on my Win7 box.
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A response from MIcrosoft:


From: ****** ***** [mailto:******.*****@microsoft.com]
Sent: Monday, September 20, 2010 7:14 AM
To: ***** *****
Cc: MSSolve Case Email
Subject: Microsoft Support Case: **********37096 (Operator Assisted Dialing)

Hello *****,
I just confirmed with the escalation teams that the “Operator Assisted Dialing” feature does not work with Windows 7, and we will be working with the debug team to get this resolved. However, I will be transferring this case to my manager to get a refund for your case since we have no current fix to your issue. I hope this sounds feasible to you, and that you were satisfied with my assistance on the case as well.
Rest assured, I will continue to follow up with you if there is any progress regarding the fix for this problem and you may also reopen this incident at any point of time.
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by:jcimarron
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cragmore--Thanks for keeping us informed.  
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by:jcimarron
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cragmore--I wonder who installed dialup modems in the Win7 boxes.
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