Solved

Problem with Operator-assisted dialing in Windows 7

Posted on 2010-09-15
7
1,177 Views
Last Modified: 2012-06-27
I have to dial directly into Windows XP Pro machines. We are switching to Windows 7 on our desktops from XP Pro. Normal dial-up connections work just fine. I can establish a connection from my new Windows 7 Pro (x64) to these remote systems. There are some that require me to use operator assisted dialing so that I can manually enter the number, and let it ring before letting the modem handle it.
On every Windows 7 box I have tried operator-assisted dialing, once I click dial on the connection I want, I just get a window that says modems are connecting. Normally, I should get another window that shows the phone number, and a button to connect. This is how the MS website puts it. It never shows up at all. I have tried new machines right out of the box, and various different modems, from internal to old 33.6 sportster modems. Nothing is working.
Can someone please direct me to a solution to this problem.
I will add that we have never had Vista, so I do not know if the problem existed there. XP Pro is the last OS that I can verify that worked.
Also, one other bit of information. We also use a program called Laplink for some older systems in the field. When we tell Laplink to use operator assisted, we do get the proper windows, but there is still no change from Windows Dial-up.
0
Comment
Question by:cragmore
  • 5
  • 2
7 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 33687073
cragmore--Do the Win7 boxes have dialup modems?  
If they do, Click Start|Type modem in the Search line and you will get a box called Phone and Modem that will help you set the modem up.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 33687124
cragmore--If you do not know whether you have a modem on those boxes, click Control Panel|Network and Sharing Center|Set up a new connection|Set up a dial up connection.  Windows will tell you if a modem is detected.
0
 

Author Comment

by:cragmore
ID: 33687169
As stated I have confirmed dialup when not using operator assisted dialing. I think that means that modems are installed and working.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 50

Expert Comment

by:jcimarron
ID: 33687542
cragmore--Regrets. I got no dial up modem on my Win7 box.
0
 

Accepted Solution

by:
cragmore earned 0 total points
ID: 33715914
A response from MIcrosoft:


From: ****** ***** [mailto:******.*****@microsoft.com]
Sent: Monday, September 20, 2010 7:14 AM
To: ***** *****
Cc: MSSolve Case Email
Subject: Microsoft Support Case: **********37096 (Operator Assisted Dialing)

Hello *****,
I just confirmed with the escalation teams that the “Operator Assisted Dialing” feature does not work with Windows 7, and we will be working with the debug team to get this resolved. However, I will be transferring this case to my manager to get a refund for your case since we have no current fix to your issue. I hope this sounds feasible to you, and that you were satisfied with my assistance on the case as well.
Rest assured, I will continue to follow up with you if there is any progress regarding the fix for this problem and you may also reopen this incident at any point of time.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 33717845
cragmore--Thanks for keeping us informed.  
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 33826677
cragmore--I wonder who installed dialup modems in the Win7 boxes.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
4AM EST time need help, laptop will not boot-up 49 91
Migration path for Window Virtual PC.... 34 97
Restore get-aduser functionality 8 20
Need to make video of desktop 5 55
OfficeMate Freezes on login or does not load after login credentials are input.
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question