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Exchange Store won't mount

LZ1
LZ1 asked
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Last Modified: 2012-05-10
Hi Experts!!

I am running SBS 2003 and today out of no where email went down.  Went into the Event Viewer and found the 9175 error.  Checked out MS KB's but to be honest, it's all greek to me.  I haven't really managed this company's network in quite a while.  

When I do try to mount the store I get this:  
"An internal processing error has occured.  Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service or both. "

All the exchange services are running and I have over 40GB of free space on C:.  


Can anyone guide me through this???  

*******The last good backup I have is from June. There haven't been backups since. Don't ask *****
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Commented:
Maybe database corruption.  Try an offline defrag using eseutil.  Ideal time to do it as the store is down anyway.
LZ1
Top Expert 2011

Author

Commented:
How can I do that?
Also I just ran the file dump and it's in a Dirty Shutdown state.....what does that mean?
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LZ1
Top Expert 2011

Author

Commented:
Doing that now........will update as soon as it's done
Co-Owner
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Top Expert 2011
Commented:
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LZ1
Top Expert 2011

Author

Commented:
alanhardisty:  Should I run everything in that order?/
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Yes - that is the correct order to run the commands to repair your database.
LZ1
Top Expert 2011

Author

Commented:
It seems like it's getting stuck at deleting unicode fixup table.  I'm not sure what's happening here, but it's been stuck at like 22% for a while.
Shreedhar EtteTechnical Manager
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Top Expert 2010

Commented:
Hello LZI,

It will take lot of time at deleting unicode fixup table.

Just wait for it to complete.

Hope this helps,
Shree
LZ1
Top Expert 2011

Author

Commented:
When running the isinteg, it gives me this:  Isinteg cannot initiate verification process.  Please review the log file for more information.  

Where's the log file?  Or better yet, what happened?
LZ1
Top Expert 2011

Author

Commented:
Now the isinteg command says my server name isn't correct.  That's impossible, it's only 5 letters long
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
What command are you typing (exactly)?
LZ1
Top Expert 2011

Author

Commented:
isinteg -s servername -fix -test alltests
LZ1
Top Expert 2011

Author

Commented:
sorry............

isinteg -s atidc -fix -test alltests
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
okay - and which directory are you running the command from?
Are all your exchange services started, especially the information store?
LZ1
Top Expert 2011

Author

Commented:
I'm running from:
program files\exchsrvr\mdbdata

The information store is stopped, the rest are running
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Okay - you need to have the information store service running.  Please start it up.
LZ1
Top Expert 2011

Author

Commented:
It is now running and I couldn't select it because it's online.  It seems everything is back to normal.  Meaning Exchange is online and running.  

What's my next step???
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
I would dismount the store when convenient and run isinteg still.  It will probably cause you problems if you don't.

Glad life is looking better now and thanks for the points.

Alan
LZ1
Top Expert 2011

Author

Commented:
Thanks Alan!

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