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Exchange Store won't mount

Hi Experts!!

I am running SBS 2003 and today out of no where email went down.  Went into the Event Viewer and found the 9175 error.  Checked out MS KB's but to be honest, it's all greek to me.  I haven't really managed this company's network in quite a while.  

When I do try to mount the store I get this:  
"An internal processing error has occured.  Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service or both. "

All the exchange services are running and I have over 40GB of free space on C:.  


Can anyone guide me through this???  

*******The last good backup I have is from June. There haven't been backups since. Don't ask *****
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LZ1
Asked:
LZ1
2 Solutions
 
MRK78Commented:
Maybe database corruption.  Try an offline defrag using eseutil.  Ideal time to do it as the store is down anyway.
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LZ1Author Commented:
How can I do that?
Also I just ran the file dump and it's in a Dirty Shutdown state.....what does that mean?
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StefanKampCommented:
C:\program files\exchsrvr\bin> eseutil /d c:\progra~1\exchsrvr\mdbdata\priv1.edb (assuming that priv1.edb is your mailboxstore.

Dirty shutdown state: Your database is inconsistent as the transactionlogs are not fully commited to the database. Since the last backup took place quite a while ago, your transactionlog directory has probably the same size as your database.

Try to eseutil the database, but keep the original .mdb secure incase of any issues after the defrag.
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LZ1Author Commented:
Doing that now........will update as soon as it's done
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Alan HardistyCo-OwnerCommented:
eseutil /d only defragments the database.  You will need to repair the database and then defragment it, then integrity check the database.
The following commands are what are required:
eseutil /p
eseutil /d
isinteg -s servername -fix -test alltests
eseutil resides usually in c:\program files\exchsrvr\bin.  If you run the command from that directory in a command prompt, you will need to issue the following commands:
eseutil /p "x:\program files\exchsrvr\mdbdata\priv1.edb"
eseutil /d x:\program files\exchsrvr\mdbdata\priv1.edb"
isinteg -s servername -fix -test alltests
With isinteg, just pick the mailstore that you repaired and run it as many times as it takes to see 0 Errors and 0 Fixes in the last line of the output.
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LZ1Author Commented:
alanhardisty:  Should I run everything in that order?/
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Alan HardistyCo-OwnerCommented:
Yes - that is the correct order to run the commands to repair your database.
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LZ1Author Commented:
It seems like it's getting stuck at deleting unicode fixup table.  I'm not sure what's happening here, but it's been stuck at like 22% for a while.
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sivaatluriCommented:
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Shreedhar EtteCommented:
Hello LZI,

It will take lot of time at deleting unicode fixup table.

Just wait for it to complete.

Hope this helps,
Shree
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LZ1Author Commented:
When running the isinteg, it gives me this:  Isinteg cannot initiate verification process.  Please review the log file for more information.  

Where's the log file?  Or better yet, what happened?
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LZ1Author Commented:
Now the isinteg command says my server name isn't correct.  That's impossible, it's only 5 letters long
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Alan HardistyCo-OwnerCommented:
What command are you typing (exactly)?
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LZ1Author Commented:
isinteg -s servername -fix -test alltests
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LZ1Author Commented:
sorry............

isinteg -s atidc -fix -test alltests
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Alan HardistyCo-OwnerCommented:
okay - and which directory are you running the command from?
Are all your exchange services started, especially the information store?
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LZ1Author Commented:
I'm running from:
program files\exchsrvr\mdbdata

The information store is stopped, the rest are running
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Alan HardistyCo-OwnerCommented:
Okay - you need to have the information store service running.  Please start it up.
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LZ1Author Commented:
It is now running and I couldn't select it because it's online.  It seems everything is back to normal.  Meaning Exchange is online and running.  

What's my next step???
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Alan HardistyCo-OwnerCommented:
I would dismount the store when convenient and run isinteg still.  It will probably cause you problems if you don't.

Glad life is looking better now and thanks for the points.

Alan
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LZ1Author Commented:
Thanks Alan!
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