Solved

Blackberry Enterprise Server Express Installation Issue

Posted on 2010-09-15
5
604 Views
Last Modified: 2012-05-10
I've about run out of patience with the BES Express installation. I've run into multiple issues during the installation but I'm stuck on this one. I've attached a photo of the error I receive during the final installation. If anyone could help, I would appreciate it.

BESInstallFail.PNG
0
Comment
Question by:SilveradoFreak
  • 3
5 Comments
 
LVL 34

Expert Comment

by:Seth Simmons
Comment Utility
You need to install Java 6 Update 15.  Yes, I know, it should install if it's not there but when I did this install manually a few weeks ago it failed.  After I installed it manually setup continued.

It MUST be 6 Update 15.  Trying 16 or higher will cause setup to fail.

http://java.sun.com/products/archive/j2se/6u15/index.html
0
 
LVL 34

Expert Comment

by:Seth Simmons
Comment Utility
Correction on second statement....when installing BES the java portion did not install during setup.  After installing java manually then restarting BES setup it got passed that.
0
 

Author Comment

by:SilveradoFreak
Comment Utility
I tried the installers on that link and i received an identical error.

I started by installing them, then restarted the BES installation. BES did not recognize that the Java 6 updates were installed. The response from the installer looked identital to the one attached above.
I have a 64 bit machine so I installed the 64 bit verions. As the BES installer is only 32 bit, that would make no difference correct?
0
 
LVL 34

Accepted Solution

by:
Seth Simmons earned 500 total points
Comment Utility
I would remove the 64bit version and install the 32bit version.
0
 
LVL 6

Expert Comment

by:kiwistag
Comment Utility
We recently tried installing BES Express (5.0) to a Server 2008 R2 environment.
After hassles we had to roll back to Server 2003 (R2). Worked like a charm.
There is documentation somewhere about it being finnicky with Server 2008+ & x64.
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Easy CSR creation in Exchange 2007,2010 and 2013
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
how to add IIS SMTP to handle application/Scanner relays into office 365.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now