Go Premium for a chance to win a PS4. Enter to Win

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2343
  • Last Modified:

Illustrator Error

I can't even create a new file.

Window popup says:

"The file "Web.ai" is an unknown format and cannot be opened".

What's the cause?
1 Solution
RartemassAuthor, martial arts coach, IT ConsultantCommented:
Have you run a repair of the installation?
Sounds like the default New Document Profiles are corrupted.

I would follow Rartemass's advice and either run a repair on you Illustrator installation, or do a complete reinstall of Illustrator.

Let us know what happens.
sandshakimiAuthor Commented:
How do I conduct a Repair?
I am not aware of a repair feature with Illustrator. You can re-install, or delete the preferences. To delete the preference files on a PC: hold down Ctrl + Shift + Alt while starting Illustrator. You have to do it right at start-up or it won't work. I don't think it says anything when you delete them, unlike Photoshop which asks you if you are sure you want to delete the preference files.

Another possible problem could be with the licencing. If for some reason it wasn't activated correctly it will do this also.
sandshakimiAuthor Commented:
Re-installed, thanks to all.

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now