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The Backup Exec VSS Provider service terminated with the following error: The class is configured to run as a security id different from the caller

Posted on 2010-09-15
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Last Modified: 2013-12-01
Hi All,

I'm having problem in starting the Symantec VSS writer from the services console, see the following diagnosis log,

Can anyone share their experience in resolving this issue please ?

This happens on Windows Server 2008 Standard x64 which has SQL Server 2008 SP1 and SharePoint 2007 SP2

Thanks,
JJ
Log Name:      System
Source:        Service Control Manager
Date:          15/09/2010 4:41:48 PM
Event ID:      7023
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MOSSDEV01.domain.com
Description:
The Backup Exec VSS Provider service terminated with the following error: The class is configured to run as a security id different from the caller
####################################################################################################
Here's the pop up message content when i tried to start the service manually from the services.msc:
Windows could not start the Backup Exec VSS Provider service on Local Computer.
Error 0x80004015: The class is configured to run as a security id different from the caller
####################################################################################################
C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {34de22c6-4a77-4af6-9ae6-1b4eee4d629b}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {c6074e09-4962-4290-9639-d8cc7d08f644}
   State: [8] Failed
   Last error: Non-retryable error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {b7312b38-21e6-4256-a6a4-22b7d092a631}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {f9a08539-b34b-43f0-9f4e-e063721c801d}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {f66756d6-4aab-487d-a9c8-47fe2cc8e8d6}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {0af9df28-119b-4177-9ea1-7f84eeadbdb8}
   State: [9] Failed
   Last error: Timed out

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {9ba3b2c3-4947-4cb9-894b-d084464aef29}
   State: [1] Stable
   Last error: No error

Writer name: 'SPSearch VSS Writer'
   Writer Id: {57af97e4-4a76-4ace-a756-d11e8f0294c7}
   Writer Instance Id: {9f4ab399-ff20-4dae-9063-7b737d52edd3}
   State: [9] Failed
   Last error: Timed out

Writer name: 'OSearch VSS Writer'
   Writer Id: {8d5f38cd-fb7a-49ca-ae1b-21d1f017d8f9}
   Writer Instance Id: {b87cc4be-935b-4479-ac5d-618a41767a0f}
   State: [9] Failed
   Last error: Timed out

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {76d8b78a-0c87-464f-b538-4fee7c515f42}
   State: [9] Failed
   Last error: Timed out

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {b18c717e-2d37-4987-b84b-87bebd77a629}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {9f5a29f8-93f8-48a6-8330-605423ad951b}
   State: [9] Failed
   Last error: Timed out

C:\Windows\system32>
############################################################################################

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Question by:jjoz
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by:slushm
slushm earned 167 total points
ID: 33687964
The user that runs the symantec service, is it a local administrator on the machine?  Also, have you removed the credentials and added them back in on the service?
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by:jjoz
jjoz earned 0 total points
ID: 33687971
it said (Local System Account) by default.
I tried to make it run as DOMAIN\SPService but it is still the same error ?

thanks for your reply sir.
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LVL 7

Assisted Solution

by:oztrodamus
oztrodamus earned 167 total points
ID: 33688459
The Backup Exec VSS Provider service should have a start up type of Manual running under the Local System Account. The VSS Writer error you are receiving I belive is being caused by a version difference between the remote agent on the B/E media server and remote agent on the remote server. Please verify the verion type of the beremote.exe file on both the media server and remote server are the same.

Anytime you do an update on the media server you should reinstall the remote agents on the remote servers or you can manually install the updates.
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tankmurdoch earned 166 total points
ID: 33689235
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LVL 1

Author Comment

by:jjoz
ID: 33817692
thanks for the solution Mr. Murdoch it works for now.
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