gladmins
asked on
Office ntdll.dll crashes
Hi there, we currently having the below error message be it Outlook, Word even IE. This is happening on about 30 computers. They're crashing about 4 to 6 times a day doing different things each time.
Faulting application winword.exe, version 11.0.8326.0, stamp 4c1c23b8, faulting module ntdll.dll, version 5.1.2600.5755, stamp 49901d48, debug? 0, fault address 0x000374e9.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
So far we have removed Office then installed, ran a detect and repair, deleted profiles, setup the users profile onto a new imaged computer. Uninstalled AV, updated Windows XP with the latest patches, updated Office 2003 with the latest patches. Moved the problem users to a different mail store in exchange. Ran a full AV scan and spyware scan. Stopped the printer spooler services and uninstalled the printer drivers.
We haven't any system changes recently.
If someone has any ideas please let me know.
Faulting application winword.exe, version 11.0.8326.0, stamp 4c1c23b8, faulting module ntdll.dll, version 5.1.2600.5755, stamp 49901d48, debug? 0, fault address 0x000374e9.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
So far we have removed Office then installed, ran a detect and repair, deleted profiles, setup the users profile onto a new imaged computer. Uninstalled AV, updated Windows XP with the latest patches, updated Office 2003 with the latest patches. Moved the problem users to a different mail store in exchange. Ran a full AV scan and spyware scan. Stopped the printer spooler services and uninstalled the printer drivers.
We haven't any system changes recently.
If someone has any ideas please let me know.
gladmins,
Here's a similar thread of your issue. You may get information from it.
https://www.experts-exchange.com/questions/21684861/Faulting-application-winword-exe-version-11-0-6568-0-stamp-42e178a5-faulting-module-mso-dll.html
"Ran a full AV scan and spyware scan."
You have mentioned the quoted remarks above, yet in the link I posted the author admitted that even though he ran AV, the virus was not detected.
You might have the same situation.
Sincerely,
Ed
Here's a similar thread of your issue. You may get information from it.
https://www.experts-exchange.com/questions/21684861/Faulting-application-winword-exe-version-11-0-6568-0-stamp-42e178a5-faulting-module-mso-dll.html
"Ran a full AV scan and spyware scan."
You have mentioned the quoted remarks above, yet in the link I posted the author admitted that even though he ran AV, the virus was not detected.
You might have the same situation.
Sincerely,
Ed
ASKER
Hi mate, have had a look at this thread and I have checked out to see if it was a Virus that wasn't being detected I couldn't see anything similar.
Also I have just tried running sfc / scannow still no cigar!
Also I have just tried running sfc / scannow still no cigar!
gladmins,
As I see, you did already all the actions to isolate the problem however, the issue still exist. Have the idea of having System Restore came in? This might be the best bet before doing a fresh install of your operation system.
Sincerely,
Ed
As I see, you did already all the actions to isolate the problem however, the issue still exist. Have the idea of having System Restore came in? This might be the best bet before doing a fresh install of your operation system.
Sincerely,
Ed
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ASKER
This was an old question that we struggled to get help with. The answer provided was retrospective and was only known after we fixed the problem
http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm