Solved

Office ntdll.dll crashes

Posted on 2010-09-15
6
2,481 Views
Last Modified: 2012-05-10
Hi there, we currently having the below error message be it Outlook, Word even IE. This is happening on about 30 computers. They're crashing about 4 to 6 times a day doing different things each time.

Faulting application winword.exe, version 11.0.8326.0, stamp 4c1c23b8, faulting module ntdll.dll, version 5.1.2600.5755, stamp 49901d48, debug? 0, fault address 0x000374e9.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

So far we have removed Office then installed, ran a detect and repair, deleted profiles, setup the users profile onto a new imaged computer. Uninstalled AV, updated Windows XP with the latest patches, updated Office 2003 with the latest patches. Moved the problem users to a different mail store in exchange.  Ran a full AV scan and spyware scan. Stopped the printer spooler services and uninstalled the printer drivers.

We haven't any system changes recently.

If someone has any ideas please let me know.
0
Comment
Question by:gladmins
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 27

Expert Comment

by:Lukasz Chmielewski
ID: 33688903
0
 
LVL 19

Expert Comment

by:MINDSUPERB
ID: 33689082
gladmins,

Here's a similar thread of your issue. You may get information from it.

http://www.experts-exchange.com/Applications/MS_Office/Word/Q_21684861.html

"Ran a full AV scan and spyware scan."
You have mentioned the quoted remarks above, yet in the link I posted the author admitted that even though he ran AV, the virus was not detected.

You might have the same situation.

Sincerely,

Ed
0
 

Author Comment

by:gladmins
ID: 33689134
Hi mate, have had a look at this thread and I have checked out to see if it was a Virus that wasn't being detected I couldn't see anything similar.

Also I have just tried running sfc / scannow still no cigar!
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 19

Expert Comment

by:MINDSUPERB
ID: 33689211
gladmins,

As I see, you did already all the actions to isolate the problem however, the issue still exist. Have the idea of having System Restore came in? This might be the best bet before doing a fresh install of your operation system.

Sincerely,

Ed
0
 

Accepted Solution

by:
gladmins earned 0 total points
ID: 34161615
Hi

This was down to a printer driver installed on a print server which caused MS applications to crash. It became apparent when we ran a vb script across all the desktops for the particular event ID and it was clear when the problem started. We then matched this with chaneg control and a printer driver was installed hours before the PCs started to crash. We initially pointed clients to a new print servers tro identify the driver and then removed the driver from the main print server. The key to solving this issue was the query the event log on all PCs. This then showed us a clear picture when the PCs startted to crash...

Gladmins
0
 

Author Closing Comment

by:gladmins
ID: 34186494
This was an old question that we struggled to get help with. The answer provided was retrospective and was only known after we fixed the problem
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question