How to Start IVR Setup for UC520
Posted on 2010-09-16
Hello All Experts,
We have using Cisco UC520 Router with two analog line, There are 8 Cisco IP Phone configure for internal usage as a intercom, each department have a one IP phone e.g. 201 for Sales, 202 Marketing, 203 Account, 204 Technical support, Now if anyone made call to UC520 ( both analog line ) they listen simple caller tune, I want to use Welcome message at the same place of Simple Ring tone e.g. Welcome to coinopsolutions kindly press the ext. no. if you know & call should be forward as per caller requirment if Caller don't know the ext. no. that time call should be forward to Operator means ext. 206
I mean The idea is to build up a simple IVR system so that callers are put through an automated menu, where they can choose various options by pressing their keypads. i realy don't know where to should start...
Can anyone suggest me, what should i do for that ?