ISGJackson08
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toolbox is not available because the printer driver is not installed - HP error on Login
Hi Experts,
One of my users is receiving the above mentioned error message when she logs in. (toolbox is not available because the printer driver is not installed.) Now I've done a bit of research and the pages i have found are for people who still have the printer.
My users printer became faulty and has since been issued a new one.
OS is XP Pro SP3 and the printer was an HP Business Inkjet 1200D.
Hope you can help.
Regards,
Ross
One of my users is receiving the above mentioned error message when she logs in. (toolbox is not available because the printer driver is not installed.) Now I've done a bit of research and the pages i have found are for people who still have the printer.
My users printer became faulty and has since been issued a new one.
OS is XP Pro SP3 and the printer was an HP Business Inkjet 1200D.
Hope you can help.
Regards,
Ross
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Is the new printer also from HP? Is it the same model or a different model?
If you dont need the HP software, you should be able to uninstall it from the control panel->add/Remove programs.
If you dont need the HP software, you should be able to uninstall it from the control panel->add/Remove programs.
ASKER
Hi Experts.
Cheers for your comments. I only actioned mittermueller's suggestion and that appears to have resolved the issue.
Again, thanks for all your suggestions.
Regards,
Ross
Cheers for your comments. I only actioned mittermueller's suggestion and that appears to have resolved the issue.
Again, thanks for all your suggestions.
Regards,
Ross
go to START -> RUN --> msconfig
Select Startup TAB and find if you have an active startup item from HP.
Disable it and restart.
See if it helps.