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hp printer 2015 on network will not print windows 7

i have a network printer. it has an ip address 192.168.1.15
i can see it on the network with windows 7 32bit and windows xp pro 32 bit

i add the printer with windows 7, it shows installed
try a test print page = nothing. it will not print

if i go to 192.168.1.15 in web browser, i can print the ink levels from
both the windows 7 and windows xp machines

but it will not print from the computer

i tried installing it from network with the tcp/ip address port.
still nothing.

any thoughts on how to get this working?

thanks

ASKER CERTIFIED SOLUTION

YiHateu

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ProfessorBindokas

Quick question - have you installed the product support for Win7 x32 software pack and associated universal drivers? Win7 and HP printers occasionally acts up. Please verify that the proper drivers are available and support pack installed. You can download the needed items from HP here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1845561&prodTypeId=18972&prodSeriesId=1845551&swLang=8&taskId=135&swEnvOID=4062

webdott

ASKER

YiHateu

1. No can not print from XP machine
2. It is Static, all systems have assigned IP's, so there is no conflict
3. Port is 192.168.1.15 verified
4. Yes, i can ping it from both XP and Win7
5. I have uninstalled and reinstalled from the CD and the PCL6 [ even tried PCL5 ] from hp.com

ProfessorBindokas

Yes. Been there and tried that so many times I am beyond frustrated.
I feel like the guys from the movie OFFICE when they take the printer to the field and beat it

anything else that i may be missing?
i do not understand how i can got to 192.168.1.15 in Internet Explorer or Chrome
it opens up the HP Page and lets me print the ink levels immediately

When i go to the Ports on the printer
the IP is correct at 192.168.1.15
it says the port it 9100

would that have anything to do with it?

thanks for the above responses. normally they both fix the issue.

SOLUTION

ProfessorBindokas

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YiHateu

I assume you've already done this with no success, but sometimes we forget the simplest steps. PC's and printer have been shutdown and restarted - correct?
I've never run into a firewall issue preventing printing, but maybe disable the firewall???
Did you try to connect the printer directly to the local PC just to be sure that works?
Maybe if all else has been tested and working then if you have a spare router you could setup the PC and printer on a separate router and test from there.
Just throwing things out there as it seems you've done everything right. I understand your frustration.

webdott

ASKER

thanks

webdott

ASKER

It was the DHCP on the router.

I went to the printers settings by going to 192.168.1.15 [ set ip address]

I then changed it from Manual IP to Auto Obtain IP

Turned the Printer Off

Went to the Router, Reset the Router [ pushed in the router reset ]

Let the router stay at default settings except for the WEP Wireless Security

Restarted the printer - it obtained the New IP Address

Reinstalled Drivers and Added printers to Computers

- Sounds like a lot but it only took 15 minutes to do all of that.
- Lot easier than fighting it all morning and last night.

Thanks for all the help