hp printer 2015 on network will not print windows 7

Posted on 2010-09-16
Medium Priority
Last Modified: 2012-05-10
i have a network printer. it has an ip address
i can see it on the network with windows 7 32bit and windows xp pro 32 bit

i add the printer with windows 7, it shows installed
try a test print page = nothing. it will not print

if i go to in web browser, i can print the ink levels from
both the windows 7 and windows xp  machines

but it will not print from the computer

i tried installing it from network with the tcp/ip address port.
still nothing.

any thoughts on how to get this working?

Question by:webdott
  • 3
  • 2
  • 2

Accepted Solution

YiHateu earned 1000 total points
ID: 33690184
Can you print from the XP machine?
Is the printer set with DHCP or static? If not already done I'd suggest static in case items are restarted in another order. I'd also suggest something high in the range so you don't run into conflicts with other items on DHCP i.e.
Prior to any changes - please confirm that the settings took in the printer setup - verify Port setting in the printer properties are
If you go to a command prompt can you ping
If all else fails try to install using the software that came with it or from the HP website.  They often include network software which creates a special port which tracks IP changes and allows you to use DHCP.
LVL 11

Expert Comment

ID: 33690235
Quick question - have you installed the product support for Win7 x32 software pack and associated universal drivers?  Win7 and HP printers occasionally acts up.  Please verify that the proper drivers are available and support pack installed.  You can download the needed items from HP here:


Author Comment

ID: 33690491

1. No can not print from XP machine
2. It is Static, all systems have assigned IP's, so there is no conflict
3. Port is verified
4. Yes, i can ping it from both XP and Win7
5. I have uninstalled and reinstalled from the CD and the PCL6 [ even tried PCL5 ] from hp.com


Yes. Been there and tried that so many times I am beyond frustrated.
I feel like the guys from the movie OFFICE when they take the printer to the field and beat it

anything else that i may be missing?
i do not understand how i can got to in Internet Explorer or Chrome
it opens up the HP Page and lets me print the ink levels immediately

When i go to the Ports on the printer
the IP is correct at
it says the port it 9100

would that have anything to do with it?

thanks for the above responses. normally they both fix the issue.
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

LVL 11

Assisted Solution

ProfessorBindokas earned 1000 total points
ID: 33690544
HP's forums have many issues registered regarding the 2015dn's losing their manually set IPs and reverting to DHCP leases.  Had similar problems ourselves, but were usually resolved without pulling too much hair out of my head.

Perhaps one of these forum links will be useful to you:


Sorry that I couldn't be more help, I know this is frustrating!  Good luck!

Expert Comment

ID: 33690810
I assume you've already done this with no success, but sometimes we forget the simplest steps.  PC's and printer have been shutdown and restarted - correct?
I've never run into a firewall issue preventing printing, but maybe disable the firewall???
Did you try to connect the printer directly to the local PC just to be sure that works?
Maybe if all else has been tested and working then if you have a spare router you could setup the PC and printer on a separate router and test from there.
Just throwing things out there as it seems you've done everything right. I understand your frustration.

Author Closing Comment

ID: 33693375

Author Comment

ID: 33693445
It was the DHCP on the router.

I went to the printers settings by going to [ set ip address]

I then changed it from Manual IP to Auto Obtain IP

Turned the Printer Off

Went to the Router, Reset the Router [ pushed in the router reset ]
Let the router stay at default settings except for the WEP Wireless Security

Restarted the printer - it obtained the New IP Address

Reinstalled Drivers and Added printers to Computers

- Sounds like a lot but it only took 15 minutes to do all of that.
- Lot easier than fighting it all morning and last night.

Thanks for all the help

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Dropbox has a relatively new feature called Smart Sync.  This feature allows Dropbox Professional (not plus) and Dropbox Business (if enabled) users to store information in Dropbox WITHOUT storing any files on their computer.
One thing I've always found frustrating is no matter how many times one asks the end users to not save things on their local machines, they do it anyway.  Forget that we don't back up the desktops - only the servers.  Well, let's sneak their data on…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question