Go Premium for a chance to win a PS4. Enter to Win


Citrix MetaFrame Issue - Entered Credentials Incorrect

Posted on 2010-09-16
Medium Priority
Last Modified: 2012-05-10
I have recently upgraded my client from Server 2003 Domain to SBS 2008.

They have a mix of Wyse S10 Terminals and Win XP workstations running Citrix Program Neighbourhood.  I have made no changes to the Citrix configs or farms, yet the Wyse terminals can logon ok, but the Win XP machines get the "Entered Credentials are incorrect" error.

When I try to log them in to the TS directly they get the error "you do have access to logon to this session"

The Terminal Servers are Win 2k.

The S10 terminals log in ok

I need to get the 3 or 4 users that use laptops etc back onto the Citrix Program Neighbourhood

Any help greatly appreciated
Question by:Dominic Lennon
  • 4
  • 2

Author Comment

by:Dominic Lennon
ID: 33696950
Hi Basraj,

Thanks for getting back to me.  I have already checked both of those documents.

I managed to get the users on using PN by creating a custom ICA connection.  I created one and left it at the default protocol of RDP, and hey presto it went straight through.

If however I use a published application, "desktop" in this case, I get either The error listed above, or if I use the RDP protocol through a custom ICA, I get "You do not have access to logon to this session"

I can get round this using the custom ICA connection for now, but I am planning to phase out PN when I get the new TS2008 server in production



Expert Comment

ID: 33724016
You can have a 2003 terminal server, however your SBS 2008 can Not be a terminal server as well, so that role can't be installed.
Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.


Author Comment

by:Dominic Lennon
ID: 33724107
Hi dnsguru44

Yeah I have installed the SBS 2008 premium so that I can install a second server to run as the TS for the client.

Once this server is fully operational and all the software the client needs on it then I will just probaly use the built in RDP client for windows to connect on the PC's.

I am currently working out how to get the other Wyse SX0 and 1200 LE clients to connect at the moment!

thanks for your help though


Accepted Solution

dnsguru44 earned 2000 total points
ID: 33724151
Sounds like you are on the right track with your upgrades... once you move your ts server to 2008 all will be good!

What's your issue with the SX0 and 1200 clients, I just installed 5 of those for a client last week.  Maybe I can help.

Author Comment

by:Dominic Lennon
ID: 33724193
Yeah, the client was WELL overdue an upgrade.

Old config:  
DC - Server 2003
File Server - Server 2003
Exchange Server - Server 2003
2 x Win 2k Servers as TS running Citrix MetaFram XP
All connected to seperate building by 10mb fibre

New Config:
SBS 2008
All buildings connected by Gb CAT5e


It'd be great if you could help!

When I create a new RDP connection on the SX0 or the 1200 LE and try to connect the screen flickers for second and it goes back to the console

From full windows clients all is fine and connects as expected

I had already created another question about this as I viewed as seperate issues


When I created the TS I selected the lower security option allowing older clients to connect but no banana so far.  Do I have to change the reg key as per this article?:




Author Closing Comment

by:Dominic Lennon
ID: 33778086
Entered the new connection as an RDP connection along with disabling NLA on the server managed to get this issue solved

Featured Post

Nothing ever in the clear!

This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #XenDesktop #POC #Proof-of-concept
Citrix XenDesktop 7.6 Citrix Policies Graphics
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question