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SBS 2003 Standard Fault Buckets in Application Event Log

Posted on 2010-09-16
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Last Modified: 2012-05-10
Experts,

The server recently (this morning) stopped responding to mouse or keyboard input, and all connections were cut off on it while running chkdsk against an external USB drive.  Not sure if this is related, but I need some general guidance on how to troubleshoot this problem before it turns into something worse...

After forced server restart, single entry on SBS 2003 Standard, Event ID 1001 in Application Log, Source Application Error:
Fault bucket 1261396875.

How do I begin deciphering what this means?

Jucheck.exe (javaupdatecheck) crashed when I logged in after the forced restart.  Otherwise no errors in the server.

Thanks!
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Question by:taki1gostek
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Karim-Said earned 2000 total points
ID: 33694790
Hi
Typically this is a hang, in typical hang (soft hang) which is not related to Hardware
you can generate a memory dump of the server by doing the following:
Open regedit
Create a new DWORD and name it "CrashOnCtrlScroll" under HKLM\System\CCS\Services\i8042prt\parameters
Make the new key == "1"
Reboot

When the machine exhibit the hang issue next time you can generate a dump by doing the following:
Press and hold the "RIGHT CTRL" and press "SCRLL Lock" twice
This wil generate a blue screen and a memory dump where you can look at it using windbg

more info is here:
http://blogs.msdn.com/b/ntdebugging/archive/2007/01/09/scoping-and-troubleshooting-hangs-of-various-causes.aspx

Best Regards,
migo
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Author Closing Comment

by:taki1gostek
ID: 33801194
Thanks for the tip!
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