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check why an exchange 2007 email has not been received

Posted on 2010-09-16
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Last Modified: 2012-05-10
where can i check to see why i have not received an email
A customer told me they had sent me an email but i have not received it
Im using exchange 2007 built in anti spam and had the reject settings at 8.
I have now enabled the quarantine and set it to 6 (not sure if i need a restart for this to take effect)
But need to know why i did not receive this mail
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Question by:dougdog
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LVL 32

Expert Comment

by:endital1097
ID: 33691035
enable verbose logging for your receive connector and monitor for connections from the sender
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LVL 32

Expert Comment

by:endital1097
ID: 33691044
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Author Comment

by:dougdog
ID: 33691216
as i hadnt it enabled is there nothing i can check to apart from that
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Expert Comment

by:endital1097
ID: 33691280
you could try the message tracking log
get-messagetrackinglog -server hub -start "9/16/2010" -sender jim@ee.com
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Expert Comment

by:endital1097
ID: 33691285
but if the issue is connection related you need to have the logging enabled
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Author Comment

by:dougdog
ID: 33691296
how would i know if it was classed as spam
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Expert Comment

by:endital1097
ID: 33691376
run the get-messagetrackinglog cmdlet with the " | FL" at the end
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Author Comment

by:dougdog
ID: 33691503
will this show me all blocked messages
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Expert Comment

by:endital1097
ID: 33691595
unfortunately i don't have exchange antispam enabled, but if you find one you can updated the command to filter for just blocked
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LVL 28

Expert Comment

by:sunnyc7
ID: 33692487
dougdog
Why dont you run get-messagetrackinglog from exchange shell and let us know the results.

Also
let us know if you have a backup MX configured to that of your ISP.

Since the customer didnt get a NDR i am assuming the message was delivered.
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Author Comment

by:dougdog
ID: 33695121
no trace of it anywhere in that log
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Assisted Solution

by:Housammuhanna
Housammuhanna earned 250 total points
ID: 33757973
I have  Q,
Why dont you try to disable to AntiSpam for Exchange for about 10 miniuts and do the test
see if you can get the Emial , that mean that its an AntiSpam other wise it will be another problem and we will see what it could be
NOTE: Check evetlog Errors, some time Hub Transport tell why it block this message !!
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Accepted Solution

by:
mcp_jon earned 250 total points
ID: 33758781
With that level of blocking, 8, message could have been deleted as a False-Positive.

Try to decrease the value and monitor.
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Author Closing Comment

by:dougdog
ID: 33860413
thanks
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Expert Comment

by:mcp_jon
ID: 33860728
No problem :)

Pleasure to help out.
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