Solved

check why an exchange 2007 email has not been received

Posted on 2010-09-16
17
555 Views
Last Modified: 2012-05-10
where can i check to see why i have not received an email
A customer told me they had sent me an email but i have not received it
Im using exchange 2007 built in anti spam and had the reject settings at 8.
I have now enabled the quarantine and set it to 6 (not sure if i need a restart for this to take effect)
But need to know why i did not receive this mail
0
Comment
Question by:dougdog
  • 6
  • 5
  • 2
  • +2
17 Comments
 
LVL 32

Expert Comment

by:endital1097
Comment Utility
enable verbose logging for your receive connector and monitor for connections from the sender
0
 
LVL 32

Expert Comment

by:endital1097
Comment Utility
0
 

Author Comment

by:dougdog
Comment Utility
as i hadnt it enabled is there nothing i can check to apart from that
0
 
LVL 32

Expert Comment

by:endital1097
Comment Utility
you could try the message tracking log
get-messagetrackinglog -server hub -start "9/16/2010" -sender jim@ee.com
0
 
LVL 32

Expert Comment

by:endital1097
Comment Utility
but if the issue is connection related you need to have the logging enabled
0
 

Author Comment

by:dougdog
Comment Utility
how would i know if it was classed as spam
0
 
LVL 32

Expert Comment

by:endital1097
Comment Utility
run the get-messagetrackinglog cmdlet with the " | FL" at the end
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:dougdog
Comment Utility
will this show me all blocked messages
0
 
LVL 32

Expert Comment

by:endital1097
Comment Utility
unfortunately i don't have exchange antispam enabled, but if you find one you can updated the command to filter for just blocked
0
 
LVL 28

Expert Comment

by:sunnyc7
Comment Utility
dougdog
Why dont you run get-messagetrackinglog from exchange shell and let us know the results.

Also
let us know if you have a backup MX configured to that of your ISP.

Since the customer didnt get a NDR i am assuming the message was delivered.
0
 

Author Comment

by:dougdog
Comment Utility
no trace of it anywhere in that log
0
 
LVL 9

Assisted Solution

by:Housammuhanna
Housammuhanna earned 250 total points
Comment Utility
I have  Q,
Why dont you try to disable to AntiSpam for Exchange for about 10 miniuts and do the test
see if you can get the Emial , that mean that its an AntiSpam other wise it will be another problem and we will see what it could be
NOTE: Check evetlog Errors, some time Hub Transport tell why it block this message !!
0
 
LVL 15

Accepted Solution

by:
mcp_jon earned 250 total points
Comment Utility
With that level of blocking, 8, message could have been deleted as a False-Positive.

Try to decrease the value and monitor.
0
 

Author Closing Comment

by:dougdog
Comment Utility
thanks
0
 
LVL 15

Expert Comment

by:mcp_jon
Comment Utility
No problem :)

Pleasure to help out.
0

Featured Post

Do email signature updates give you a headache?

Do you feel like all of your time is spent managing email signatures? Too busy to visit every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

Suggested Solutions

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now