We're having problems with our HP Officejet 8000 printer on our network. Currently we have our shared network printer on a Virtual Server running Microsoft Windows 2000 SP4 and it has not been functioning correctly for months now.
Originally the Officejet was unable to print images in Microsoft Word resulting in users having to convert their documents to PDF so as to print images. We managed to solve this by updating the firmware, however this caused further problems. Now, the Officejet is unable to print PDF files altogether. We can print Adobe documents to all other networked printers on our network so it must be a problem with the actual Officejet.
On top of this, when network printing the Officejet defaults to letter paper rather than A4 irrespective of the base settings.
We have the latest driver and firmware software installed for this printer and yet still have these problems. Any help here would be most appreciated.