Solved

WD external drive

Posted on 2010-09-16
10
407 Views
Last Modified: 2016-06-26
Hi,

trying to help out a friend who lost  their data on laptop but has backup on a 250g western digital external drive.  Doesnt say what model it is but if i give serial number could you help with restoring the data.  I viewed the data but it has all these folders in alphabetical order like a b c d e folders but inside is encrypted data it looks like.  Actually just looked at back of drive and i think model is WD2500UD17-005 and serial number is WXC707028722.  Thanks.
0
Comment
Question by:dankyle67
10 Comments
 
LVL 5

Expert Comment

by:workga
ID: 33691394
I don't think you need the model or serial for the drive.  what you need to know is what type of software your friend used for the backup.
0
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 33691397
What software did he use to back it up? that is the info that will most likely help you.


0
 
LVL 2

Expert Comment

by:sushil_dias
ID: 33691640
If you could provide the extension of the backup file...it may make things much easier.
0
 
LVL 63

Accepted Solution

by:
SysExpert earned 250 total points
ID: 33695161
Some WD models have software backup program  on them ready to be installed in Windows.

I would first get hold of another laptop drive or recover whatever from the original before restoring.

Are the Original OS discs available ?

I hope this helps !
0
 

Author Comment

by:dankyle67
ID: 33695640
I have to find out what software he used to synch the data.  i did see that it went online to a site to try and attempt the synch the other day but i forgot name since it was on his new laptop.  Once i get name of software i will post it, thanks.  
0
Save on storage to protect fatherhood memories

You're the dad who has everything. This Father's Day, make sure your family memories are protected. My Passport Ultra has automatic backup and password protection to keep your cherished photos and videos safe. With up to 3TB, you have plenty of room to hold the adventures ahead.

 

Author Comment

by:dankyle67
ID: 33696190
Just tried to connect western digital to my pc and blue power light goes on but drive not recognized by windows.  Any ideas?
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 33697000
CHeck the disk manager and see if it shows up there.

May need a drive letter assigned on a foreign disk, import.

ALso it could be encrypted.

Ask your friend for more info.

0
 
LVL 1

Assisted Solution

by:reinhardboehm
reinhardboehm earned 250 total points
ID: 33699918
I had several external WD drives at customer site for backup, about 20% died within 2 years. Drives didn´t show up in device manager; the WD USB interface was defective. In youtube you can find some videos how to open the WD Case (Mybook etc).
Connect the drive directly to your host computer and verify Data on HDD. Try to find out which backup program was used and restore data.
0
 

Author Comment

by:dankyle67
ID: 33700223
Yea i would think that once you plug drive into usb of pc it would at least get recognized as a new device whether or not the data could be read or not is a different matter but fact that its not plug and play is problem right now since i cant read data if drive is not even showing regardless of which software he used to run the backup previously.  I will try what you suggested about checking youtube on how to open case and attempt connecting directly to host computer.  thanks
0
 

Author Closing Comment

by:dankyle67
ID: 33798889
able to read data on external drive after uninstalling and reinstalling wd synch software on laptop.
0

Featured Post

Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

Join & Write a Comment

The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now