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When we open Exchange OWA the options are not available- does anyone know how to fix this?

Posted on 2010-09-16
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Last Modified: 2012-05-10
we are using OWA in Exchange 2010- when you click on options it just reloads the owa.
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Question by:funkyone60
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Expert Comment

by:Coast-IT
ID: 33692247
Are you trying it in Internet Explorer (guaranteed to work in ie7+)?

Are all pop up blockers removed for the site?

Is the site in the trusted sites list?

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by:sunnyc7
ID: 33692384
What SP / Rollup are you running in Exchange 2010
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by:LeeDerbyshire
ID: 33693007
Did you redirect the default web site to /owa ?  If so, you will have to remove it from the ECP virtual directory.
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by:funkyone60
ID: 33693209
Coast- affirmative to all of your questions

Sunny- where can I find that info?

Lee- yes and where do I do that?
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Expert Comment

by:LeeDerbyshire
ID: 33693262
In IIS Manager.  Look for the ECP virtual directory under the default web site, and look at its properties.  One of them will be http redirect.  Make sure that it is not enabled.
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Author Comment

by:funkyone60
ID: 33693345
Lee- it is not enabled
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by:LeeDerbyshire
ID: 33693499
Okay, have a look at the same property for the default web site.  Make sure that 'only redirect requests to content in this directory' IS selected.
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Author Comment

by:funkyone60
ID: 33693591
In order to change that setting I have to also redirect requests to this location- is that the https address of webmail?  
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Expert Comment

by:LeeDerbyshire
ID: 33694323
Do you mean that a redirect is not already configured for the default web site?
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Author Comment

by:funkyone60
ID: 33694899
the http redirect fields are blank under default website in iis- the owa website works but the options are not availalbe when you are in it
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by:LeeDerbyshire
ID: 33696350
Can you find the iis log entries that are generated when you log into owa and click the options link.
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by:funkyone60
ID: 33696702
no log entries that I can find- it acts as if it opened options but it doesnt do anything- maybe options is not enabled somewhere?
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Expert Comment

by:LeeDerbyshire
ID: 33696728
I don't mean the event log entries, I am looking for the iis log files in c:\inetpub\logs\logfiles\w3svc1 .  These log entries show what the client requested, and what the server decided to do, for each web request you send to it.
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Author Comment

by:funkyone60
ID: 33697646
Lee- I found those log files but they are huge and I do not know what i should be looking for
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by:sunnyc7
ID: 33697654
Download Logparser
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=890cd06b-abf8-4c25-91b2-f8d975cf8c07&displaylang=en

open logparser cmd line
then copy paste this.

logparser -q -i:w3c "SELECT* FROM c:\inetpub\logs\logfiles\w3svc1\*.log WHERE cs-uri-stem = '/OWA'" > c:\exportOWA.txt
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by:LeeDerbyshire
ID: 33700658
You also need the requests for /ECP . Try to use the options feature again (to create some fresh log entries), wait a few minutes (so that the server will flush the entries from memory into the log file), then open the current log file in Notepad.  Press CTR-End to go to the end of the file, and you should see your new log entries.  Note that the times are usually in GMT.  Your first entry will be a GET to /owa, followed by lots of browser-initiated GETs for images, etc.  Soon, you should see a request for /ECP, which is where you click the Options button.  Anyway, can you paste the block of entries containing any /OWA and /ECP stuff you can see generated at the same time.
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Author Comment

by:funkyone60
ID: 33701723
2010-09-17 14:21:31 10.10.0.56 GET /owa/ev.owa UA=0&oeh=1&ns=PendingRequest&ev=PendingNotificationRequest&canary=59280f87dd064ad3bb1730d11a9ecc0a;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 200 0 64 22125
2010-09-17 14:21:31 10.10.0.56 POST /owa/ev.owa UA=0&oeh=1&ns=PendingRequest&ev=FinishNotificationRequest;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 200 0 0 62
2010-09-17 14:21:31 10.10.0.56 GET /ecp/ rfr=owa 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 302 0 0 62
2010-09-17 14:21:31 10.10.0.56 GET /owa/ ;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 200 0 0 93
2010-09-17 14:21:31 10.10.0.56 GET /owa/lang.owa url=%2fecp%2fdefault.aspx%3frfr%3dowa;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 302 0 0 203
2010-09-17 14:21:31 10.10.0.56 GET /owa/ ae=Item&a=Preview&t=IPM.Conversation&id=CID.j72WJAmXQ4iB2UZGcprfVg%3d%3d.LgAAAABrusn%2fRtxnSpXGF75zSPTyAQC8wHVdAxe9TbOqYBfGSmylAAAAAAAPAAAB.AQAAAAAAAAsAAAAAHAANAAAAAAA%3d;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 200 0 0 15
2010-09-17 14:21:33 10.10.0.56 POST /owa/ev.owa UA=0&oeh=1&ns=PendingRequest&ev=FinishNotificationRequest;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 200 0 0 203
2010-09-17 14:21:33 10.10.0.56 POST /owa/ev.owa oeh=1&ns=ClientCache&ev=Get;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:9469657 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 200 0 0 15
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Expert Comment

by:LeeDerbyshire
ID: 33701935
You can see here

2010-09-17 14:21:31 10.10.0.56 GET /ecp/ rfr=owa 443 rhayes 10.10.5.42 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2;+.NET4.0C;+.NET4.0E;+Tablet+PC+2.0) 302 0 0 62

that the server responds with a 302, which is a redirection instruction.  Normally it should be a 200, which is the OK status.  The trouble is, we already checked to see if the /ecp vdir was redirected (either locally on the vdir itself, or inherited from the default web site), and it didn't appear to be.  You said in an earlier post that your default web site is redirected to /owa.  Do you know how it was done?
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Author Comment

by:funkyone60
ID: 33702380
We did a massive overhaul of our infrastructure about 60 days ago- implemented VM/Clusters/SAN etc along with Exchange 2010.  Lots going on at once so I can' remember all the settings especially ones that I don't deal with day to day.  But the http direct settings under default website are blank- so there is no redirect happening there- should there be?  I think you said eariler that the settings for redirect behavior should be set to only redirect requests to content in this directory but that setting is grayed out unless you check the redirect requests to this destination box above
http-redirect.JPG
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Expert Comment

by:LeeDerbyshire
ID: 33703352
There wouldn't normally be anything there, but you said that your default web site was redirected to /owa, so I thought that would be the first thing to check.  What you have there is the default setting, so I would leave it alone.  Can you confirm that if you go to https://yourserver  (i.e. without having to put the /owa on the end), it takes you straight into your OWA, rather than the default iis landing page?
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Author Comment

by:funkyone60
ID: 33703884
no you get the iss7 page when you don;t put in the /owa
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Expert Comment

by:LeeDerbyshire
ID: 33704918
Ah, right - the default web site is not redirected to /OWA.  What happens when you go to https://server/ecp
without going into owa first?  And what happens if you go to
https://server/ecp?rfr=owa
?
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Author Comment

by:funkyone60
ID: 33706085
both of those take me to owa
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Expert Comment

by:LeeDerbyshire
ID: 33715938
Do they show the owa fba logon page first?
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Author Comment

by:funkyone60
ID: 33732008
if I login to owa- click on options it jsut relaods he page- not the login page but the page that has the optins button- I am certain that it is a permissions thing somehow I jsut dont know what
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Expert Comment

by:LeeDerbyshire
ID: 33733818
I would try removing and then recreating the ECP VDir using powershell Remove-ECPVirtualDirectory and New-ECPVirtualDirectory .
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Author Comment

by:funkyone60
ID: 33735624
not sure about that- will it recreate automatically?  i jsut want to make sure I know the exact steps invloved here
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Expert Comment

by:LeeDerbyshire
ID: 33735707
Yes.  I just tried it here, and the following commands were sufficient to recreate it.  I did not need to specify any parameters for the Add- command:

Remove-EcpVirtualDirectory "ecp (Default Web Site)"
Add-EcpVirtualDirectory
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Author Comment

by:funkyone60
ID: 33738422
heres what happend when i follwed this commans\d

ecp-virtual-dir.JPG
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Author Comment

by:funkyone60
ID: 33738780
now I have no ecp virtual directory at all- i thought it a little odd that it would not need some paramters
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by:LeeDerbyshire
ID: 33743321
Sorry, it should be New-EcpVirtualDirectory .
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Expert Comment

by:sunnyc7
ID: 33743546
Can you run this from exchange shell and post the output here

GCM exsetup |%{$_.Fileversioninfo}

Compare it with build number from here
http://support.microsoft.com/kb/158530

--
Need build / rollup details of your exchange 2010 installation.
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Author Comment

by:funkyone60
ID: 33746620
here ya go
gcm.JPG
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Assisted Solution

by:LeeDerbyshire
LeeDerbyshire earned 400 total points
ID: 33747660
Were you able to recreate your ECP VDir yet?  I see you have another thread on this, and I don't blame you for getting frustrated.  On my server, it was sufficient to type New-EcpVirtualDirectory on it's own with no parameters, and so that is what I suggested first.  However, if your server has some configuration that doesn't allow EMC to deduce the correct action by using its default values (i.e. what it will assumes when no parameters are supplied), then we'll have to give it a little help.

I see that someone suggested you try MS's own example from the bottom of this page:
http://technet.microsoft.com/en-us/library/dd351218.aspx?ppud=4
which is:
New-EcpVirtualDirectory -Identity "Server01\ecp (default Web site)"
However, I can't get that to work, either.  What did work for me, though, is to omit the -Identity part, which would leave you with:
New-EcpVirtualDirectory "YourServer\ecp (Default Web site)"
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by:funkyone60
ID: 33747903
I have tried both of those
3rd-try.JPG
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by:LeeDerbyshire
ID: 33748100
I didn't see that you'd tried it without including the word -Identity , though.  That's what made the difference for me.
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Author Comment

by:funkyone60
ID: 33748321
i have an ecp directory but it does not show up in ecm under server config/client access
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Expert Comment

by:LeeDerbyshire
ID: 33748518
Is it listed in EMS if you type Get-EcpVirtualDirectory ?  If it's only just been created, EMC might not know about it yet, until after you've refreshed the view a few times.  By the way, to save time typing in the command, use autocomplete in EMS by typing just Get-Ecp and then press the tab key.
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Author Comment

by:funkyone60
ID: 33749057
Get-EcpVirtualDirectory and hit enter takes me back to command promt-

let me send you screen shoot of what happened last time I went to add an ecp
new-ecp1.JPG
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Assisted Solution

by:LeeDerbyshire
LeeDerbyshire earned 400 total points
ID: 33749272
When you said you had an ecp virtual directory in your previous post, where did you see it?  In IIS Manager?  If so, do you think that the ecp virtual directory you can see got created in IIS Manager, instead of EMS?  I think that would explain why the last output you posted says that a vdir named ecp exists, and yet Get-EcpVirtualDirectory can't find any details in the Exchange part of your Active Directory configuration.  It's worth mentioning here that a working ecp VDir can't be created in IIS Manager, only in EMS.
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Author Comment

by:funkyone60
ID: 33749300
i saw it after i tried to run the command asecond time and I got the message I posted to you above
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Expert Comment

by:LeeDerbyshire
ID: 33749391
Where can you see it though?  Only in IIS Manager, or is it listed by Get-EcpVirtualDirectory now?  There is a diffference, because what you see in EMS (which is what is most important from the Exchange POV), is a step removed from IIS.  Exchange has to maintain some extra ECP properties in AD that IIS doesn't know about.
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Author Comment

by:funkyone60
ID: 33749566
doesnt show is ems yet- only iis
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Author Comment

by:funkyone60
ID: 33749618
if i try to remove- here is what I et and if try to ad here is what I get
remove-and-add.JPG
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Author Comment

by:funkyone60
ID: 33749737
ok- looks like I got it- when I type get it lists ecp and server- now what?
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Author Comment

by:funkyone60
ID: 33749780
ok- ecp shows up in emc and iis now- what should the authenitcations be set to in ecp and owa in iis?
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Author Comment

by:funkyone60
ID: 33749812
ok- i think I got it all figured out except that when you click options- it still just reloads the inbox page- this has to be a rights issue or permisssions
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Assisted Solution

by:LeeDerbyshire
LeeDerbyshire earned 400 total points
ID: 33750194
Have a look at the owa VDir in EMC, and note the authentication scheme (Basic, Integrated, or FBA).  Then make sure that the ecp settings are the same.
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Author Comment

by:funkyone60
ID: 33750247
ok- that sounds like something that makes sense- what is the exact path to find that?  is it in iis?
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Author Comment

by:funkyone60
ID: 33750406
i go the folder authentication settings the same- but still no options in owa
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Accepted Solution

by:
funkyone60 earned 0 total points
ID: 33750499
ran thecmdlet below:- now I have options
Set-OwaVirtualDirectory -identity "Owa (Default Web Site)" -DefaultClientLanguage 0 -LogonAndErrorLanguage 0

Found this solution here:
http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fc0f9c15-6ec3-4407-8323-7db90801004c
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Expert Comment

by:LeeDerbyshire
ID: 33752433
Well done on finding that solution.  I would not have thought of a connection between your problem and the OWA default language setting.  I see from the thread that it's been confirmed as a bug.
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