E-mail from one sender not being delivered to recipient Exchange 2003
Posted on 2010-09-16
Exchange 2003 SP2 system on Server 2003 SP2
E-mails being sent from one particular sender outside (that we know of, could be others) are not being received by a recipient on Exchange. The user in question does NOT have a mailbox on the Exchange server, only e-mail addresses. Her e-mail mailbox is located in a different organization, which is her pirmary e-mail setup in Exchange General as the outside address: FName.LName@outside.com, that is her Primary SMTP e-mail address. She also has an SMTP address for her e-mail within our company: email@example.com.
If i send to her firstname.lastname@example.org from an external e-mail she gets it. It seems that when a sender from the same outside.com domain sends her e-mail, she's not getting it.
In reviewing the message tracking log,
it shows the email@example.com is submitted to advance queuing event id 1019, t
hen shows it was submitted to advance queing event id 1025, t
hen AQ submitted message to categorizer event id 1024,
the next event 1033 now changes the e-mail from firstname.lastname@example.org to email@example.com where the smtp message is catgegorized and queued for routing,
then 1034 SMTP message routed and queued for remote delivery ,
1036 SMTP message queued for local delivery ,
1023 SMTP local delivery,
1020 SMTP begin outbound transfer.
I see the message never gets a 1028 and SMTP SD local delivery (which i believe is b/c she has no mailbox on our Exchange server),
and finally 1031 SMTP end outbound transfer.
So it appears everything is being processed correctly by the Exchange server. Not sure what's going on here. Thanks in advance.