fireguy1125
asked on
E-mail from one sender not being delivered to recipient Exchange 2003
Exchange 2003 SP2 system on Server 2003 SP2
E-mails being sent from one particular sender outside (that we know of, could be others) are not being received by a recipient on Exchange. The user in question does NOT have a mailbox on the Exchange server, only e-mail addresses. Her e-mail mailbox is located in a different organization, which is her pirmary e-mail setup in Exchange General as the outside address: FName.LName@outside.com, that is her Primary SMTP e-mail address. She also has an SMTP address for her e-mail within our company: name@internal.com.
If i send to her name@internal.com from an external e-mail she gets it. It seems that when a sender from the same outside.com domain sends her e-mail, she's not getting it.
In reviewing the message tracking log,
it shows the name@internal.com is submitted to advance queuing event id 1019, t
hen shows it was submitted to advance queing event id 1025, t
hen AQ submitted message to categorizer event id 1024,
the next event 1033 now changes the e-mail from name@internal.com to fname.lname@outside.com where the smtp message is catgegorized and queued for routing,
then 1034 SMTP message routed and queued for remote delivery ,
1036 SMTP message queued for local delivery ,
1023 SMTP local delivery,
1020 SMTP begin outbound transfer.
I see the message never gets a 1028 and SMTP SD local delivery (which i believe is b/c she has no mailbox on our Exchange server),
and finally 1031 SMTP end outbound transfer.
So it appears everything is being processed correctly by the Exchange server. Not sure what's going on here. Thanks in advance.
E-mails being sent from one particular sender outside (that we know of, could be others) are not being received by a recipient on Exchange. The user in question does NOT have a mailbox on the Exchange server, only e-mail addresses. Her e-mail mailbox is located in a different organization, which is her pirmary e-mail setup in Exchange General as the outside address: FName.LName@outside.com, that is her Primary SMTP e-mail address. She also has an SMTP address for her e-mail within our company: name@internal.com.
If i send to her name@internal.com from an external e-mail she gets it. It seems that when a sender from the same outside.com domain sends her e-mail, she's not getting it.
In reviewing the message tracking log,
it shows the name@internal.com is submitted to advance queuing event id 1019, t
hen shows it was submitted to advance queing event id 1025, t
hen AQ submitted message to categorizer event id 1024,
the next event 1033 now changes the e-mail from name@internal.com to fname.lname@outside.com where the smtp message is catgegorized and queued for routing,
then 1034 SMTP message routed and queued for remote delivery ,
1036 SMTP message queued for local delivery ,
1023 SMTP local delivery,
1020 SMTP begin outbound transfer.
I see the message never gets a 1028 and SMTP SD local delivery (which i believe is b/c she has no mailbox on our Exchange server),
and finally 1031 SMTP end outbound transfer.
So it appears everything is being processed correctly by the Exchange server. Not sure what's going on here. Thanks in advance.
ASKER
She is a user in Active Directory, as she needs to logon to comptuers, not a contact. She used to have a mailbox in our organization associated to her username, but the mailbox was removed, and only has the e-mail address associated to it now. The primary SMTP is for the external domain. See attached image.
jackie.jpg
jackie.jpg
ASKER
The sender is sending it to the .org address that's in the screen shot. Her primary address, which is hosted outside of the organization and where she has the mailbox is .us.
Can you create a newmailbox from ADUC in Exchange 2003 with firstname@domain.com
Add her prior email address as an alias.
It's better to go with solutions that work, than tying to find why this is not working.
@ mailbox deleted. AD user still present etc.
Add her prior email address as an alias.
It's better to go with solutions that work, than tying to find why this is not working.
@ mailbox deleted. AD user still present etc.
ASKER
she uses a state (gov't) owned PC and only has the fname.lname@.us e-mail address on that one. She works for our private company, which is a seperate domain/e-mail system from the state e-mail system. She gives out her e-mail address as name@ourcompany.org. So we want e-mails that are addressed to hername@ourcompany.org to go to her govn't e-mail address fname.lname@.us.
Why would he have to create a mailbox in this scenario, please explain I'm confused. Thank you!
Why would he have to create a mailbox in this scenario, please explain I'm confused. Thank you!
ASKER
I tried to create a contact, but she already is a user in the active directory in ourcompany.org. Apparently I can't have the same name as a contact for someone who already is a AD user.
I can't just delete her user account in AD and create a contact, because she still requires AD authentication to certain things.
I can't just delete her user account in AD and create a contact, because she still requires AD authentication to certain things.
It is impossoble to have an email address without either being a Contact or a Mailbox or a Mail-enabled Object like a Distibution Group.
Go to the User Accounts---(right-click)--
Now Create a Mail Enabled Contact. Use the person's Full Name to name the contact (not the Username) Use the person's outside email address you want the messages to actually go to when you create the Contact.
Now go to the Properties of the user account and choose the Exchange General Tab--->Delivery Options Button. Select the Forward To radio button,...Click the Modify button,...add the Mail Enabled Contact you previously created. Do not check the box to say "Deliver messeges to both..."
Now all messages sent to the Mailbox will get passed to the Address Specified in the Contact, and nothing will go in the mailbox.
Go to the User Accounts---(right-click)--
Now Create a Mail Enabled Contact. Use the person's Full Name to name the contact (not the Username) Use the person's outside email address you want the messages to actually go to when you create the Contact.
Now go to the Properties of the user account and choose the Exchange General Tab--->Delivery Options Button. Select the Forward To radio button,...Click the Modify button,...add the Mail Enabled Contact you previously created. Do not check the box to say "Deliver messeges to both..."
Now all messages sent to the Mailbox will get passed to the Address Specified in the Contact, and nothing will go in the mailbox.
ASKER
Since this user is already configured, I'm assuming I can just remove the existing exchange attributes and re-assign as per your instructions? Very odd, but we have several users that have had it configured the way I normally do and they're e-mails are working fine. I'll perform your instructions tonight after hours and get back to you tomorrow AM EST. Thank you!
Have you verified that the Exchange General settings for the account (forward address, no local delivery, etc) has been set properly?
Mail forwarding with or without a physical mailbox should work fine as long as the account is setup properly.
This is assuming that you've verified the local messages aren't being blocked by the external server for some reason. Spam filter on the receiving end?
Mail forwarding with or without a physical mailbox should work fine as long as the account is setup properly.
This is assuming that you've verified the local messages aren't being blocked by the external server for some reason. Spam filter on the receiving end?
ASKER
Reffering to the instructions posted by pwindell - I get stuck on creating a mail enabled contact for a test user I created, Johnny Rocket.
E-mail mailbox is created for jrocket@mycompany.org.
I go to Create a new contact also jamed Johnny Rocket, option to create an Exchange e-mail address is checked, Alias is JohnnyRocket, e-mail set to SMTP address testaddress@gmail.com, then when I click next I get error: Windows cannot create the object Johnny Rocket because: An attempt was made to add an object to the directory with a name already in use.
E-mail mailbox is created for jrocket@mycompany.org.
I go to Create a new contact also jamed Johnny Rocket, option to create an Exchange e-mail address is checked, Alias is JohnnyRocket, e-mail set to SMTP address testaddress@gmail.com, then when I click next I get error: Windows cannot create the object Johnny Rocket because: An attempt was made to add an object to the directory with a name already in use.
No need to remove anything. You already have the Exchanges Tabs in the users Properties. That means the user already has a Mailbox. Without a mailbox those Tabs would not be there. Make sure it already has a correct email address,...for your system,...not anywhere else. Delete any erroneous addresses. Make the correct one the Default Address just for good measure.
I looked around in ours and I could not see anyway to forward message to anywhere without having a mailbox as the starting point to forward from. Contacts and Distrib Groups do not present the same Delivery Options that a maibox does.
I looked around in ours and I could not see anyway to forward message to anywhere without having a mailbox as the starting point to forward from. Contacts and Distrib Groups do not present the same Delivery Options that a maibox does.
Well even if there was a way those tabs would be there with no mailbox ,..whatever,...doesn't matter,...the point I'm making is,....get a good functionling mailbox for the user, it does not co$t anything, it's free, it's logical & sensible,...so just "make it so".
Then setup the forwarding as I described,...it will work just fine.
Then setup the forwarding as I described,...it will work just fine.
ASKER
pwindell, the user doesn't have a mailbox, yes has the Exchange General, E-mail Address and Exchange Advanced tabs. Only difference I see now is that in the Exchange General tab, there are no delivery options for forwarding in the user without a mailbox. See attached screen shots. So when I go to the Exchange Attributes, the only options I have are Delete E-mail Address and Remove Exchange Attributes. I'm assuming I need to remove the exchange attributes, then Create Mailbox and take it from there.
ASKER
Ok, i'll do that. What about not being able to create a Contact with the same name as the User? If Johnny Rocket is a user in active directory, it won't let me create Johnny Rocket as a contact.
That part isn't worth worrying about.
Usernames generally don't have spaces. Can they?,..probably,..I guess,...,heck I don't know,...doesn't matter, ...I'm just saying don't do it,...consider it a safe practice and a proper naming convention. So Johnny Rocket would be JRocket or JohnnyRocket or Johnny.Rocket or Johnny-Rocket.
On the other hand Contact Names make more sense to have the persona's full names spelled out so it would just be called Johnny Rocket.
I don't recommend trying to rename a user account. I have had a ton of trouble renaming accounts of Women when they get married,...so avoid that. So if you have to,... just find an alternate way to spell the Contact Name,...you're the only one going to actually see it anyway,...in fact after it is all setup and working I would go into Exchange Advanced Tab and hide the Contact from the Global Address book.
Usernames generally don't have spaces. Can they?,..probably,..I guess,...,heck I don't know,...doesn't matter, ...I'm just saying don't do it,...consider it a safe practice and a proper naming convention. So Johnny Rocket would be JRocket or JohnnyRocket or Johnny.Rocket or Johnny-Rocket.
On the other hand Contact Names make more sense to have the persona's full names spelled out so it would just be called Johnny Rocket.
I don't recommend trying to rename a user account. I have had a ton of trouble renaming accounts of Women when they get married,...so avoid that. So if you have to,... just find an alternate way to spell the Contact Name,...you're the only one going to actually see it anyway,...in fact after it is all setup and working I would go into Exchange Advanced Tab and hide the Contact from the Global Address book.
ASKER
Oh ok, I gotcha, so I can name the Contact anything, as it's just a pointer that has the forwarding address to it, and the actual user account is going to be using the contact as the assigned e-mail address! Sounds good I'll give it a shot!
You could call the contact chickensoup and it would work.
No the Contact has nothing to do with the user account and the user account is not going to use the Contact as an address,...the User Account and the Contact are totally unrelated to each other. The user account is tied to the mailbox,...the mail does not get forwarded until it hits the mailbox,...it is the functionality of the mailbox features that do the actual forwarding.
No the Contact has nothing to do with the user account and the user account is not going to use the Contact as an address,...the User Account and the Contact are totally unrelated to each other. The user account is tied to the mailbox,...the mail does not get forwarded until it hits the mailbox,...it is the functionality of the mailbox features that do the actual forwarding.
Hello,
Based on your message tracking logs, the message was delivered to the external mail server. It could have been filtered by the recipient's spam filtering gateway or it could have ended up in the recipient's Outlook Junk folder. You will need to have the administrator of the remote mail system track the message on their end. They should be able to see your server's connection in their logs and be able to determine what happened to the message.
JJ
Based on your message tracking logs, the message was delivered to the external mail server. It could have been filtered by the recipient's spam filtering gateway or it could have ended up in the recipient's Outlook Junk folder. You will need to have the administrator of the remote mail system track the message on their end. They should be able to see your server's connection in their logs and be able to determine what happened to the message.
JJ
Hi,
As you were saying primary mail address is pointing to external and also have internal address
You are correct, if you send mail from external to @local.com, as per the Mx it will deliver to your exchange and in turn as it dont have mailbox in your organisation and it resolves to the primary mail address and will route the same mail to external mail address
But if the external user directly send mails to the user external address, it wont come to your orgainsation, directly it will look MX and will relay to their servers, there may be chances of spam filters blocking the mails at their end, user needs to check with their admins to check out on this
As per your logs, your exchange server handles the mails correctly, and routing to external address
Regards,
KrishnaManoj K
As you were saying primary mail address is pointing to external and also have internal address
You are correct, if you send mail from external to @local.com, as per the Mx it will deliver to your exchange and in turn as it dont have mailbox in your organisation and it resolves to the primary mail address and will route the same mail to external mail address
But if the external user directly send mails to the user external address, it wont come to your orgainsation, directly it will look MX and will relay to their servers, there may be chances of spam filters blocking the mails at their end, user needs to check with their admins to check out on this
As per your logs, your exchange server handles the mails correctly, and routing to external address
Regards,
KrishnaManoj K
Let's quit muddying the waters with all this.
It should be done in a clean and proper correct way,...which I gave. It also provides the best foundation for anything else he may think of doing later that he just has not thought of yet. He does not needs tugged in a half a dozen different directions with different way it "might work".
Heck it could be done with no address at all on the Exchange if you just allow open relaying too,...but obviously I am not going to recommend he do that.
It should be done in a clean and proper correct way,...which I gave. It also provides the best foundation for anything else he may think of doing later that he just has not thought of yet. He does not needs tugged in a half a dozen different directions with different way it "might work".
Heck it could be done with no address at all on the Exchange if you just allow open relaying too,...but obviously I am not going to recommend he do that.
ASKER
Bad news, pwindell, I reconfigured her e-mail as per your instructions, and she is still not getting e-mails from other e-mails at fname.lname@.us sent to her fname.lname@.us address. However she is able to receive e-mails from everyone else. The mailbox is now created in our Exchange organization, the e-mails are not getting stored, I setup forwarding to the external e-mail address.
Maybe it is spam issue? I have contacted the help desk of the .us organization and hopefully they will escalate to the proper e-mail group so they can look into this. I believe they are using Exchange 2007.
Could it be their e-mail servers don't accept a forward of the e-mails that originally generated from their servers through my server?
Maybe KrishnaManoj is on to something?
Maybe it is spam issue? I have contacted the help desk of the .us organization and hopefully they will escalate to the proper e-mail group so they can look into this. I believe they are using Exchange 2007.
Could it be their e-mail servers don't accept a forward of the e-mails that originally generated from their servers through my server?
Maybe KrishnaManoj is on to something?
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ASKER
thank you, completely understood.
You setup an email CONTACT (not mailbox) with
name@internal.local
Did you setup a email forward to > FName.LName@outside.com
> to which email address is the sender sending an email ?
Is it to name@internal.local
or name@yourcompany.com ?