Windows search "reports" items in both an Exchange Outbox and in the sent items
Posted on 2010-09-16
I am assisting a user that has an odd issue. When they use windows search to look for items, the results will come back and it will show a duplicate item in both the outbox and the sent items. It is interesting too that when you go to Outlook 2010, there is no items in the Outbox. This doesn't happen for every email, but just a few. (I don't want to put bias on the question, but it seems as though Windows search indexes the Outbox for that brief time when the message is prepped for sending, then again when it is in the sent items.
Another interesting clue: The folder that shows in the Windows search results are odd the Sent items is listed as "Sent Items (Mailbox - Lastname, Firstname, M)" the outbox is listed as "(mailbox - lastname, firstname, m) the difference being that the sent items all words are capitalized and in the outbox, none of the words are capitalized.
I have not rebuilt the index, the user is indexing and amazing amount (or ridiculous amount) of email. Old pst files are being indexed as well as the mailbox and archived email (A total of about 12GB in addition to the hdd).
So, is there anyway to either take the outbox out of the windows search index, or another method to prevent this from happening?