Microsoft Office 2010/Corrupted User Profile
Posted on 2010-09-16
I am having a weird issue with one of my client's PCs. The original issue is that he is unable to save documents in Microsoft Word 2010. I did some basic troubleshooting and could not run a repair install of Office 2010, could not install Windows updates, and could not save from any of the Office 2010 suite programs.
I then logged onto the domain administrator and everything worked fine. I was able to save dcouments, install the office updates. Even after installing the updates, the problem still persisted on the user's profile. I figured it was corrupted user profile so I tried to delete the users profile but files were locked. I had to use Malwarebyte's FileAssassin to delete locked files and remove the profile. Once I deleted the profile and re-created it, Office 2010 started working properly....for about a day.
The next day, the same issue happened. This is a Windows XP with Office 2010 machine on a domain. The domain controller is Windows server 2003. AVG network edition is the anti-virus and all add-ons for Office are disabled. It seems to me that Office 2010 is corrupting this user's profile.
Any ideas how I can fix this?