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Microsoft Office 2010/Corrupted User Profile

Posted on 2010-09-16
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Last Modified: 2013-11-25
Hello,

I am having a weird issue with one of my client's PCs. The original issue is that he is unable to save documents in Microsoft Word 2010. I did some basic troubleshooting and could not run a repair install of Office 2010, could not install Windows updates, and could not save from any of the Office 2010 suite programs.

I then logged onto the domain administrator and everything worked fine. I was able to save dcouments, install the office updates. Even after installing the updates, the problem still persisted on the user's profile. I figured it was corrupted user profile so I tried to delete the users profile but files were locked. I had to use Malwarebyte's FileAssassin to delete locked files and remove the profile. Once I deleted the profile and re-created it, Office 2010 started working properly....for about a day.

The next day, the same issue happened. This is a Windows XP with Office 2010 machine on a domain. The domain controller is Windows server 2003. AVG network edition is the anti-virus and all add-ons for Office are disabled. It seems to me that Office 2010 is corrupting this user's profile.

Any ideas how I can fix this?
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Question by:qualityip
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Author Comment

by:qualityip
ID: 33693326
The locked files that I had to remove with FileAssasin were NTUSER.DAT and TEMP.
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Expert Comment

by:Timothy McCartney
ID: 33694274
Is the user set as a local administrator for the workstation they are working from?

Check here:

Start > Run > "Control Userpasswords2"

This should bring up a user accounts box. Make sure his/her account is set as a local administrator (this will not give them domain admin rights though, so you're safe there). If they are not set as local admin, change this. If they are, please let us know.
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Author Comment

by:qualityip
ID: 33694318
Originally I had them set as a 'Power User' on the local PC but now they are set as a local administrator.
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Accepted Solution

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Timothy McCartney earned 500 total points
ID: 33695054
Have you tried completely reinstalling Office 2010? Use RevoUninstaller (http://www.revouninstaller.com/) to do so, as it will not only perform the standard uninstaller, but will follow up by removing left behind registry entries and system files. After this has been complete, reboot the machine and try reinstalling Office 2010 to see if said issue is corrected.

Make sure these actions are performed under the administrator account on the local machine. Also make sure to recreate the user profile.
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Author Closing Comment

by:qualityip
ID: 33957682
got it.
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