Solved

Error with outlook web access

Posted on 2010-09-16
2
481 Views
Last Modified: 2012-05-10

Can someone help me to answer the question below.

Question:  User reports that he can’t login to Outlook Web Access; error message is ‘User ID and password error’. He reports that he has been using the same user ID and password all along and didn’t change it. You are the only one with permission to change user password and you did not change the password. What could be wrong?

Thank you.
0
Comment
Question by:peterliong
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 3

Accepted Solution

by:
kumarsundaram earned 500 total points
ID: 33693604
1) Has the password expired and needs to be reset?
2) Is his account locked due to some failed login attempts? If that's the case, unlock his account, reset the password.
3) is the user specifying the domain name as part of the username that he enters in OWA?  
Username:  exchangedomain\usernam
password:  users password
0
 

Author Comment

by:peterliong
ID: 33693694
I will check when is the creation of the password and also the user to see which is the problem. Thanks
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Secure Shell (SSH) is a network protocol for secure data communication, mainly used to administer remote Unix / Linux servers via command line. But it also allows the user to open a secure tunnel between a client and a server where he can send any k…
When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
Viewers will learn how to properly install and use Secure Shell (SSH) to work on projects or homework remotely. Download Secure Shell: Follow basic installation instructions: Open Secure Shell and use "Quick Connect" to enter credentials includi…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question