Solved

Error with outlook web access

Posted on 2010-09-16
2
475 Views
Last Modified: 2012-05-10

Can someone help me to answer the question below.

Question:  User reports that he can’t login to Outlook Web Access; error message is ‘User ID and password error’. He reports that he has been using the same user ID and password all along and didn’t change it. You are the only one with permission to change user password and you did not change the password. What could be wrong?

Thank you.
0
Comment
Question by:peterliong
2 Comments
 
LVL 3

Accepted Solution

by:
kumarsundaram earned 500 total points
ID: 33693604
1) Has the password expired and needs to be reset?
2) Is his account locked due to some failed login attempts? If that's the case, unlock his account, reset the password.
3) is the user specifying the domain name as part of the username that he enters in OWA?  
Username:  exchangedomain\usernam
password:  users password
0
 

Author Comment

by:peterliong
ID: 33693694
I will check when is the creation of the password and also the user to see which is the problem. Thanks
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SFTP Downloads 4 67
Can I view the contents of a Webpage using Telnet? 9 90
sftp & TLS 1.1 or higher 1 65
Raspberry Pi SSH/Putty login scripts, which 1 75
Secure Shell (SSH) is a network protocol for secure data communication, mainly used to administer remote Unix / Linux servers via command line. But it also allows the user to open a secure tunnel between a client and a server where he can send any k…
Hello to you all, I hear of many people congratulate AWS (Amazon Web Services) on how easy it is to spin up and create new EC2 (Elastic Compute Cloud) instances, but then fail and struggle to connect to them using simple tools such as SSH (Secure…
Viewers will learn how to properly install and use Secure Shell (SSH) to work on projects or homework remotely. Download Secure Shell: Follow basic installation instructions: Open Secure Shell and use "Quick Connect" to enter credentials includi…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question