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Outlook 2007 won't display embeded remote jpeg image

Posted on 2010-09-16
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Last Modified: 2012-05-10
Having trouble with the remote image downloading a logo for the company in the email blast.  I have gone to tools and trust center in outlook and cleared the settings to block the automatic download in outlook.  


The Clients are running Vista and Windows 7 with Office 2007 SP2
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Question by:coyotejim
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10 Comments
 
LVL 4

Expert Comment

by:Jimmy Andrews
ID: 33694773
Verify the default new Email option is set to HTML.  It may be set to RichText or Text only.
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Author Comment

by:coyotejim
ID: 33694850
I have Verified that they are using HTML.
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LVL 9

Expert Comment

by:vanbarsoun
ID: 33696490
I actually had this issue on my old machine and never figured it out.Try completely uninstalling and reinstalling Outlook/Office.
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Author Comment

by:coyotejim
ID: 33696648
This is happening for the whole office. Some are new machines just a week old.
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LVL 4

Expert Comment

by:Jimmy Andrews
ID: 33696851
OK, how are you embedding the image?  Are you using custom code, are you creating templates, or are you manually configuring each client through the options menu?
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Author Comment

by:coyotejim
ID: 33704948
Here are the internet headers. from the email headers.

Microsoft Mail Internet Headers Version 2.0
x-gfi-me-message-id: <7DA9108171E3712413800000069@EXCHANGE2003>
Received: from hco3.activatedirect.com ([98.129.205.43]) by exchange2003.usa.local with Microsoft SMTPSVC(6.0.3790.4675); Thu, 16 Sep 2010 08:23:30 -0700
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4657
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=17760704; d=activatedirect.com; h=MIME-Version:To:Reply-To:Message-Id:Date:From:Subject:Content-Type; i=distribution@activatedirect.com; bh=6+vwt5u6IXCCKn2mpWKuw0yVtwk=; b=ecvMS1DAaD0wQXT2u3EbHUgGIAhS8/3eAZvUIhHi+LuzdIwDaJq7HeJp95TFG2GgXRViaKQHJQ26   HnV4R/M1I2+en/ZG1qK8LJl0RkfBn+p6oMY+A2fcen5Hd7No4yvJaN2SCeNY152dhEM+b+B0jpfo   sX5gA+8vfrYuWN2BCx8=
MIME-Version: 1.0
To: jim@computerguysoncall.com,jim_danforth@yahoo.com,administrator@cwda.org,administrator@calacep.org
Reply-To: <djohnson@pifc.org>
Message-ID:
Date: Thu, 16 Sep 2010 10:23:07 -0500
From: "PIF PAC" <rfrazier@pifc.org>
Subject: =?UTF-8?Q?=5BPreview=5D_Please_give_us_a_piece_of_your_mind=E2=80=94PIFPAC?=
      =?UTF-8?Q?_Survey?=
Content-Type: multipart/alternative;
      boundary="=_a2d81efb27c6e6d2faf7506504e9a71f"
Return-Path: <dip.djohnson=pifc.org@hco3.activatedirect.com>
X-OriginalArrivalTime: 16 Sep 2010 15:23:30.0262 (UTC) FILETIME=[1E187F60:01CB55B3]
X-TM-AS-Product-Ver: SMEX-8.6.0.1168-6.500.1024-17642.002
X-TM-AS-Result: No--19.984100-5.000000-31
X-TM-AS-User-Approved-Sender: No
X-TM-AS-User-Blocked-Sender: No

--=_a2d81efb27c6e6d2faf7506504e9a71f
Content-Type: text/plain;
      charset="UTF-8"
Content-Transfer-Encoding: 8bit

--=_a2d81efb27c6e6d2faf7506504e9a71f
Content-Type: text/html;
      charset="UTF-8"
Content-Transfer-Encoding: 8bit


--=_a2d81efb27c6e6d2faf7506504e9a71f--
0
 

Author Comment

by:coyotejim
ID: 33705007
Here is the html source for the email message.  The direct link would be http://users.activatedirect.com/fs/distribution:wl/z48ywef8d3555u/z4ruzaznfll4ei/lid/.preview and i am looking for the pifpac logo.  The logo doesn't show up in the email.

<html><head><title>[Preview] Please give us a piece of your mind—PIFPAC Survey</title></head><body><div>
<table border=0 cellpadding=0 cellspacing=0 width=100%><tr><td style="border: 2px solid #000000; padding: 20px; background: #ffffff; font-size: 12px; font-family: arial, helvetica, sans-serif; color: #000000; text-align: left">From: Debi Johnson <djohnson@pifc.org><br><br>Preview of letter "2010-09-13 - Past Member Survey"<br><br>Jim - look at this and let me know what you see.  You should see a template with a yellow bar under the logo and the logo...<br><br><a href="http://users.activatedirect.com/fs/distribution:wl/z48ywef8d3555u/z4ruzaznfll4ei/lid/.preview">View this letter as a web page</a><br><br>(Letter follows)</td></tr></table><br><br>
<style type="text/css"><!--
body { padding: 0; margin: 10px; }
p { padding-bottom: 0px; padding-top: 0px; margin-bottom: 0px; margin-top: 0px; }
form { padding: 0px; margin: 0px }
table, td { padding: 0;      margin: 0; font-family: inherit; font-size: 100%; }
td { vertical-align: top; text-align: left; }
img { border: 0; }
a { text-decoration: underline; }
a:hover { text-decoration: none; }
ul, ol, blockquote { margin-top: 3px; margin-bottom: 0px; margin-left: 30px; margin-right: 0px; padding-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px }
li { margin-top: 0px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; padding-top: 0px; padding-bottom: 3px; padding-left: 0px; padding-right: 0px }
input[type="text"], input[type="password"], textarea { border: 1px solid #999; padding: 1px; margin: 1px; }
h1,h2,h3,h4,h5,h6 { font-size: 12px; padding: 0px; margin: 0px; }
h1 a, h2 a, h3 a, h4 a, h5 a, h6 a { text-decoration: none; color: inherit }
h1 a:hover, h2 a:hover, h3 a:hover, h4 a:hover, h5 a:hover, h6 a:hover { text-decoration: underline; color: inherit }
h1 { font-size: 24px; margin-bottom: 20px;}
h2 { font-size: 20px; margin-bottom: 15px; }
h3 { font-size: 16px; margin-bottom: 10px; }
 .small { font-size: 90%; }
body { font-family: arial, helvetica, sans-serif; font-size: 12px;       }
--></style>
<HTML>
<body margin="0" offset="0" bgcolor="#3B1A2C" style="padding: 0; margin: 10px; font-family: arial, helvetica, sans-serif; font-size: 12px; ">
<STYLE>
a { color:#3B1A2C; font-weight:normal; text-decoration:underline; }
h1 { font:bold 40px Arial,Helvetica,sans-serif; color:#A08E2C; line-height:50px; }
h2 { font:bold 14px Arial,Helvetica,sans-serif; color:#000000; line-height:18px; }
#page { width:600px; background:#3B1A2C; padding:0px; border:none 0px #000000; }
#pageHeader { text-align:center; width:580px; padding:10px; background:#3B1A2C; font:normal 12px Arial,Helvetica,sans-serif; color:#FFFFFF; line-height:24px; border:none 0px #000000; }
#pageHeader p { text-align:center; font:normal 12px Arial,Helvetica,sans-serif; color:#FFFFFF; line-height:24px; }
#pageBody { text-align:left; width:550px; padding:25px; background:#F6F7BF; font:normal 12px 'Times New Roman',Times,serif; color:#221f1f; line-height:18px; border:none 0px #000000; }
#pageBody p { text-align:left; font:normal 12px 'Times New Roman',Times,serif; color:#221f1f; line-height:18px; }
#pageFooter { text-align:center; width:580px; padding:10px; background:#3B1A2C; font:normal 12px Arial,Helvetica,sans-serif; color:#ffffff; line-height:14px; border:none 0px #000000; }
#pageFooter p { text-align:center; font:normal 12px Arial,Helvetica,sans-serif; color:#ffffff; line-height:14px; }
#pageDisclaimer { text-align:center; width:600px; padding:10px; background:#3B1A2C; font:normal 12px Arial,Helvetica,sans-serif; color:#FFFFFF; line-height:14px; border:none 0px #000000; }
#pageDisclaimer p { text-align:center; font:normal 12px Arial,Helvetica,sans-serif; color:#FFFFFF; line-height:14px; }
</STYLE>
<table id="basicTemplate" width="100%" bgcolor="#3B1A2C" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%">
<tr>
<td height="30" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left">
<div id="s_head" style="height:30px">&nbsp;</div>
</td>
</tr>
<tr>
<td valign="middle" align="center" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left">
<center>
<table cellpadding="0" cellspacing="0" id="masterPage" width="600" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; background:#3B1A2C;">
<tr>
<td align="center" valign="top" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left">
<center>
<table cellpadding="0" cellspacing="0" id="page" width="600" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; background:#3B1A2C; padding:0px; border:none 0px #000000;">
<tr>
<td id="pageHeader" align="center" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left; width:580px; padding:10px; background:#3B1A2C; font:normal 12px Arial,Helvetica,sans-serif; color:#FFFFFF; line-height:24px; border:none 0px #000000; text-align:center;">
<div id="headerContent" style="width:580px;overflow:hidden;">
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;"><a style="color: #ffcc00;" href="http://users.activatedirect.com/fs/distribution:wl/z48ywef8d3555u/z4ruzaznfll4ei/daid/.preview">View as a Webpage</a>  | 
<a style="color: #ffcc00;" href="http://users.activatedirect.com/fs/distribution/z48ywef8d3555u/.preview/forward.php">Forward to a Friend</a></p></div>
</td>
</tr>
<tr>
<td id="pageBody" align="left" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left; width:550px; padding:25px; background:#F6F7BF; font:normal 12px 'Times New Roman',Times,serif; color:#221f1f; line-height:18px; border:none 0px #000000; text-align:left;">
<div id="bodyContent" style="width:550px;overflow:hidden;">
<table
style="width: 100%; background: none repeat scroll 0% 0% #ffffff;" border="0" cellpadding="0" cellspacing="0">
<tr>
<td
style="width: 187px;"><img
src="http://users.activatedirect.com/fs/distribution:letterFile/_a_/max_width=187&max_height=165/_a_/z48ywef8d3555u_tmpl_files/z490nwrziudkfj" height="165" width="187" /></td>
<td
style="vertical-align: middle; text-align: center;">
<div
style="display: inline; text-align: center;"><h1 style="font-size: 12px; padding: 0px; margin: 0px; font-size: 24px; margin-bottom: 20px; font:bold 40px Arial,Helvetica,sans-serif; color:#A08E2C; line-height:50px">Membership Survey</h1></div></td>
</tr>
</table>
<table
style="margin-top: 15px; padding: 15px; width: 100%; background: none repeat scroll 0% 0% #ffffff;" border="0" cellpadding="0" cellspacing="0">
<tr>
<td style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left"><p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">Please give us a piece of your mind by taking the less
than
five minutes it will take to <a
href="http://sites.activatedirect.com/pifpac.com/modules/survey/viewRespond/survey.php?id=z4o4b8lo0tljy0&pi=z4osndyq9wd9c5">complete this survey</a>.&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">Our goal is to get direct feedback from former PIFPAC
members like you to better understand your perspectives
on PIFPAC and what it
would take to get you to renew your PIFPAC membership.</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">We want to know what we are doing right, and, more
importantly what we can do better to communicate with
you, as well as
coordinate events and learn more about other areas
you would be interested in
to help build and strengthen through PIFPAC relationships
with legislators and
candidates for office.</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">PIFPAC has achieved positive growth over the last several
years, and we have improved our overall program in
a number of areas.&nbsp;
We do not, however, intend to rest on
our laurels.&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">We want to ensure we are providing the best product
possible, and <a
href="http://sites.activatedirect.com/pifpac.com/modules/survey/viewRespond/survey.php?id=z4o4b8lo0tljy0&pi=z4osndyq9wd9c5">your guidance through this survey</a> will help us appropriately and
effectively plan for how we serve PIFPAC members in
the months and years ahead.</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">We hope that we will be able to welcome you back as
a PIFPAC
members soon, and thank you for your consideration.</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">Your PIFPAC Team</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;">&nbsp;</p>
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;"><span
style="font-size: 24px;"><a
href="http://sites.activatedirect.com/pifpac.com/modules/survey/viewRespond/survey.php?id=z4o4b8lo0tljy0&pi=z4osndyq9wd9c5">Take the Survey Now!</a></span></p></td>
</tr>
</table></div>
</td>
</tr>
<tr>
<td id="pageFooter" align="center" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left; width:580px; padding:10px; background:#3B1A2C; font:normal 12px Arial,Helvetica,sans-serif; color:#ffffff; line-height:14px; border:none 0px #000000; text-align:center;">
<div id="footerContent" style="width:580px;overflow:hidden;">
<p style="padding-bottom:0px;padding-top:0px;margin-bottom:0px;margin-top:0px;margin:0;"><a
style="color: #ffcc00;" href="http://users.activatedirect.com/fs/distribution:wl/z48ywef8d3555u/z4ruzaznfll4ei/daid/.preview">View as a Webpage</a>  | 
<a
style="color: #ffcc00;" href="http://users.activatedirect.com/fs/distribution/z48ywef8d3555u/.preview/forward.php">Forward to a Friend</a></p></div>
</td>
</tr>
</table>
</center>
</td>
</tr>
<tr>
<td align="center" valign="top" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left">
<center>
<table cellpadding="0" cellspacing="0" id="disclaimer" width="600" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; "> 
<tr>
<td id="pageDisclaimer" align="center" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left; width:c_discW; padding:10px; background:#3B1A2C; font:normal 12px Arial,Helvetica,sans-serif; color:#FFFFFF; line-height:14px; border:none 0px #000000; text-align:center;">
<div id="pageDisclaimerContent" style="width:c_discW;overflow:hidden;">
</div>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
</center>
</td>
</tr>
<tr>
<td height="30" style="padding: 0; margin: 0; font-family: inherit; font-size: 100%; vertical-align: top; text-align: left">
<div id="s_foot" style="height:30px">&nbsp;</div>
</td>
</tr>
</table>
</body>
</HTML>
            
</div><br clear="all"><br><img width="10" height="10" border="0" src="http://users.activatedirect.com/fs/d:tb/z48ywef8d3555u/.preview/logo.gif">
<div class="printNo"><br><br><br><br><br><div style="background: #fff; border-top: 1px solid #000; padding: 5px; "><center><table align="center" cellspacing="0" cellpadding="0" border="0" style="font-size: 12px;"><tr><td>
<a href="http://users.activatedirect.com/fs/distribution/z48ywef8d3555u/.preview/forward.php">Forward this message to a friend</a>
</td><td>&nbsp;&nbsp;|&nbsp;&nbsp;</td><td><a href="http://users.activatedirect.com/fs/distribution:wl/z48ywef8d3555u/z4ruzaznfll4ei/daid/.preview">View as a web page</a>
</td><td>&nbsp;&nbsp;|&nbsp;&nbsp;</td><td><a href="http://users.activatedirect.com/fs/distribution/z48ywef8d3555u/.preview/listRemove.php">un-subscribe from this list</a>
</td><td>&nbsp;&nbsp;|&nbsp;&nbsp;</td><td><a href="http://users.activatedirect.com/fs/distribution:sc/z48ywef8d3555u/.preview">mark as bulk mail</a>

</td></tr></table></center><br><br><br><br>&nbsp;</div></div>
</body></html>
0
 
LVL 4

Expert Comment

by:Jimmy Andrews
ID: 33717148
OK, so I went to your website, selected all, copied, and pasted it into an email message and sent it to myself and all looked well.  However, I am using Office 2010.

I'm getting Office 2007 now and will test it out on my Win7 install.
0
 
LVL 4

Expert Comment

by:Jimmy Andrews
ID: 33746455
I have tested it on my Win7 box with Office 2007.  I sent the email from 2007 and it was received by Office 2007 and 2010 with no issues.  All I did was go to your website, Ctrl-A (Select All), Ctrl-C, open a new email, Ctrl-P, set up the To: and Subject, and sent it.  Came through with flying colors.

Start from scratch again.  It looks like everything is fine except the template itself.  Try doing the copy and paste to see if you can get it to work yourself.  I can also forward the email to you for your review also, just PM me your email address.
0
 

Accepted Solution

by:
coyotejim earned 0 total points
ID: 33878073
The programmers changed the code and now it works.  It was really weird.  I didn't know if the spam software was altering it.  Thanks for everyone's help
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