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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 710
  • Last Modified:

GoToAssist - Failure inFormatString()

A long while back I mistakenly deleted a number of files on my machine I thought would be of no use (freeing up disk space). However I seem to have deleted some things which GoToAssist needed to function.

I tried to uninstall the program so I could reinstall however it isn't working. When i try to install the program I get the Failure InFormatString() error.

When trying to uninstall the program I get:

Failed to start application "C:\Users\msiers\AppData\Local\Citrix\GoToAssist Express Expert\240\g2ax_start.exe" "/Uninstall" "/UninstallerWnd 50f4c" "/LogPath"

GoToAssist support was very nonchalant in telling me they don't know, try running as admin (tried), and contact Microsoft. Seriously? Tsh. Any ideas??

Thanks all!
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msiers
Asked:
msiers
  • 2
2 Solutions
 
AdamBNYCCommented:
Well you did corrupt your install. Usually Microsoft would be able to help with something like this. I think your going to be stuck manually going through your registry and deleting everything that has the words gotoassist in the string. Could be alot of stuff. There are some registry scrubbers out there that may be able to do this for you, but ive never used any of them. Most of them are garbage. Maybe someone has a better utility?
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AdamBNYCCommented:
I did a quick search. People seem to like this one. 30 day free trial... why not

http://www.revouninstaller.com/

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