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Symantec Backup Exec 2010 causes VSS (Volume Shadow Copy Service) error

Posted on 2010-09-16
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Last Modified: 2013-12-01
I get the following errors in Event Viewer after running a backup job in Backup Exec 2010.  The backup job will fail and sometimes the Backup Exec Remote Agent service will abort.


Event ID 13

Volume Shadow Copy Service information: The COM Server with CLSID {790f2886-9889-4c99-8ef5-531add05d044} and name SW_PROV cannot be started. [0x8007007e]

Operation:
   Obtain a callable interface for this provider
   List interfaces for all providers supporting this context
   Check If Volume Is Supported by Provider
   Add a Volume to a Shadow Copy Set

Context:
   Provider ID: {262b716e-bb23-41b5-aaef-e2c15e767167}
   Class ID: {790f2886-9889-4c99-8ef5-531add05d044}
   Snapshot Context: 4194304
   Snapshot Context: 4194304
   Execution Context: Coordinator
   Provider ID: {00000000-0000-0000-0000-000000000000}
   Volume Name: \\?\Volume{a321928e-b92c-11df-9109-806e6f6e6963}\
   Execution Context: Coordinator



Event ID 12292

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {790f2886-9889-4c99-8ef5-531add05d044} [0x8007007e].

Operation:
   Obtain a callable interface for this provider
   List interfaces for all providers supporting this context
   Check If Volume Is Supported by Provider
   Add a Volume to a Shadow Copy Set

Context:
   Provider ID: {262b716e-bb23-41b5-aaef-e2c15e767167}
   Class ID: {790f2886-9889-4c99-8ef5-531add05d044}
   Snapshot Context: 4194304
   Snapshot Context: 4194304
   Execution Context: Coordinator
   Provider ID: {00000000-0000-0000-0000-000000000000}
   Volume Name: \\?\Volume{a321928e-b92c-11df-9109-806e6f6e6963}\
   Execution Context: Coordinator
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Question by:TechAK
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6 Comments
 
LVL 7

Expert Comment

by:lacrewga
ID: 33696097
I don't know if this is relevant, but shadow copy fails for me when disk space on c: gets low.
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Author Comment

by:TechAK
ID: 33697539
C: drive is partitioned for 100GB with 65GB available.
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LVL 3

Expert Comment

by:tankmurdoch
ID: 33698979
open a command prompt and type 'vssadmin list writers', this will give you a list of all the writers used for shadow copies and whether any are in a failed state.
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LVL 28

Expert Comment

by:honmapog
ID: 33711059
It looks like some of the components of VSS and the Microsoft VSS software provider are not registered correctly.
You will probably have to execute the commands mentioned in the resolution section of http://support.microsoft.com/kb/940032 or http://support.microsoft.com/kb/940184
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Accepted Solution

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TechAK earned 0 total points
ID: 34046347
had to uninstall and reinstall Backup Exec
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Author Closing Comment

by:TechAK
ID: 34078492
had to uninstall and reinstall Backup Exec
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