Terminal Server app crashing for one user
Posted on 2010-09-16
We are running Terminal Server on Windows 2008. I have one user who logs into TS and immediately after logging in, gets a message "Acrobat Distiller has stopped working". This is also logged in the Event Logs as an application crash. This error is happening only for this one user who really needs to use Adobe Acrobat.
The fact that this is occurring to just one user would indicate a profile corruption issue. I've never deleted profiles from a Terminal Server so I am a little cautious. Profiles are configured as roaming profiles. Can I just delete her roaming profile? Do I also need to delete the local profile folder on the server. This is one of our key employees so I don't want to render her inoperable.
What would be best the procedure for trying to resolve this Adobe crash?