Blue description panel in the Services window in SBS 2008

Posted on 2010-09-16
Last Modified: 2012-08-13
Hi All,

I have multiple clients now whi I have running SBS 2008. When I open up the Services window on the Extended tab, there is a blue panel where the description text should be. I have also found that when I go to install Exchange Service Pack 3 on these machines, I get a blank gui window come up and I am unable to progress with the installation because I can not get to the link to activate the installation. PLEASE help

This is one that I struggle to find any information on, so if anyone out there can help me get to the bottom of, then I am sure the IT world will appreciate it, as well as myself!
Question by:Cptn_Smooth
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 5
LVL 28

Expert Comment

ID: 33698032
Are you logged in as Administrator ?

Check event logs
start > run > eventvwr
Check under windows logs\application

Author Comment

ID: 33698160
Yes I am logged in as Administrator and I can only see Event ID 8214 come up when the install attempts. But nothing comes up when I start the Services window.

I have added some screen shots to show you what is happening.
LVL 28

Expert Comment

ID: 33698345
Can you restart SBS and see if this continues ?
Services will get refreshed
How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

LVL 28

Expert Comment

ID: 33698352
8214 is a Sharepoint related error.
that doesnt have anything to do with that

Please run SBS best Practices Analyzer
Start > Programs > Small Business Server > Best Practices Analyzer
Export report as html and upload it here


Author Comment

ID: 33698542
The first thing I tried was a reboot.
Yeah I was thinking that event ID did not have anything to do with it.
Attached is the BPA report.
I know there are some items here, but I have inherited this server not set it up.
LVL 28

Expert Comment

ID: 33699883
I'd say
a) Check the RPC issues
b) Clean up data from c:\drive

delete files from here

c) Go to Server Roles > Remove hyper-v
disable hyper-v services from
start > run > services.msc

restart the server

Author Comment

ID: 33706661
I will get back to it on monday. Hope this works!

Author Comment

ID: 33722665
Hi, I just finished doing all of this and to no avail :-(
I can't even pinpoint an update that would do this...?

Author Comment

ID: 33767287
Hi all,
Has anyone come across this error also?

I may have to re-issue/post it!

Accepted Solution

Cptn_Smooth earned 0 total points
ID: 34531584
Hi All,
It has been a while since anyone has commented on this.

Just letting you all know that I am getting past this issue by just installing Exchange 2007 SP3 via the command prompt.
As for the Services window, that still remains a mystery!
If anyone does come across a solve for it please be sure to comment on this question and we can all be notified.
LVL 28

Expert Comment

ID: 34531592
I am sorry I couldnt help you with this. Still no idea why that didnt fix it..
Thank you for your patience.

Author Closing Comment

ID: 34613391
This question has not been answered, just a work around was found for one part of it, hence why I gave it a poor grade.

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question