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Cannot open Hyperlink in outlook 2007

Posted on 2010-09-16
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Last Modified: 2012-05-10
Hi There,

I am getting below error when try click on any hyperlink on outlook 2007

General failure. The URL was: "---" application was not found.

this is happen on out termial server base on windows 2008 server.
we dont have any other browser like firefox or mizilla, the IE8 is default browser.i have reset web setting also, none of thease helpt me out.

Your solution on this is much appretiated.

regards,
Reza
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Question by:rafatifard
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7 Comments
 
LVL 9

Expert Comment

by:rfportilla
ID: 33698066
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Author Comment

by:rafatifard
ID: 33698178
No, that link didt help, my default internet browser  is IE and in "default program" IE is only browser for Internet Explorer.
this problem start happen after we uninstall Citrix from that server, i dont know if this could help.

your solution on this is much appreciated.
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LVL 9

Expert Comment

by:rfportilla
ID: 33699215
Are you ok using the registry?

If so, check for HKEY_LOCAL_MACHINE\SOFTWARE\Classes\http\shell\open\command and check for a value there.  It should be something like "C:\Program Files\Internet Explorer\iexplore.exe"

There is an article that talks a little about this here: http://forums.citrix.com/message.jspa?messageID=91040

Hopefully this will do it.
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Author Comment

by:rafatifard
ID: 33699602
Hi,

I checked the registery and fix the IE path in command, it was pointed to citrix. but i still have the proble, i didnt reboot the server becuse some users are currently loggin, do i need to rebbot the server ?

is there any other hyrachy at registery may still pointing to Citrix diretory ?

Regards,
Reza
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LVL 9

Expert Comment

by:rfportilla
ID: 33710266
Are you using Citrix?  I don't know if a server reboot is necessary for this.  I would think either restarting terminal services would more than do the trick.  If it were me, I would back up the registry and do a search.  Don't get too gung ho, but look for anything that is citrix related that repoints to a citrix folder.  I can't guarantee that this won't do any damage (thus the backup).  Another option, if you are using citrix contact them.  This seems to be their problem.
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Accepted Solution

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rfportilla earned 500 total points
ID: 33710269
That article I posted above also mentions how to turn off the content redirection entirely using:

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SFTA
Value Name: DisableServerFTA
Value Type: DWORD
Value: 1

I don't know if this would work, but it might be worth a try.
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Author Closing Comment

by:rafatifard
ID: 33712761
Thanks
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