Call Manager 7 +Outlook

Hello,

We have just installed Call Manager 7 and I thought there was a new plugin where you could recieve an email when someone had left you a voicemail. Does anyone know if this is true and what plugin I need?

Cheers,

Glenn
gbarnes0990Asked:
Who is Participating?
 
woolnoirConnect With a Mentor Commented:
You cant do it natively in call manager...Call manager doesn't actually do voicemails on its own, you have the Unity component, you either use unity connector, or the full unity. As i said before you configure outlook or outlook express to access a imap or pop3 'mailbox' which is configured as part of a user record on unity.

Thats the best way, im assuming if you are getting callmanger you are at least getting unity connector with it ? otherwise you wont be able to have any voicemails....
0
 
woolnoirCommented:
As far as i know this is acomplished by having a IMAP mailbox setup on the unity server - you configure outlook to pool the mailbox and when a voicemail is created it pops attachment in there containing a mp3/wav with the voicemail in. I dont know of any outlook plugin to do this.


Unityconnector can do this via IMAP, full unity can pop the item in your exchange mailbox AFAIK.
0
 
woolnoirCommented:
poll*
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 
lrmooreCommented:
VoiceMail is not a function of Call Manager. It is Unity or Unity Connection
Which version voicemail do you have?
0
 
gbarnes0990Author Commented:
We are running Cisco Unity 4.2 Build 4.2 (1). We are upgrading soon and then also upgrading Call Manager to v8.
Makes sense that this would be part of Unity, but the VOIP Consultants told me it was in Call Manager v7
0
 
shameer2000611Commented:
since the unity 4.2 is windows based and if u r using microsoft exchange you can use microsoft out look express for accessing the Voice mail box.

First of all u have to enable the POP3 service on the unity server.
install outlook express and set up SMTP with port 25.

Apart from tht u can access it through explorer.
0
 
gbarnes0990Author Commented:
Cheers woolnoir we are going for Unity Connector and I am told all this will be configured so that we can also use Outlook once installed. Thanks for your help.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.