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The autoreply message copuld not be saved. The client operation failed.

Posted on 2010-09-17
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Last Modified: 2012-05-10
Hi I tried searching your answer section for the following problem but found 0 results.

Two of our users are getting the following error when they try to change their out of office (OOO) message. So now they are away and the OOO message is from two months ago which looks really bad. To date I have checked if cache mode enable and it is not, deleted the mail profile and re-added no joy, re-installed outlook and still same issue and also removed rules used in office by users in outlook /cleanrules switch when starting outlook. But still we are unable to change from current OOO message from two months ago. I have read many sites and really I am at loss as to what else I can try and what caused this?

 Any help appreciated. IreInv

outlook2003error.bmp
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Question by:invirl
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6 Comments
 
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Expert Comment

by:GridLock137
ID: 33701649
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Expert Comment

by:GridLock137
ID: 33701662
i think you already tried the work-around in the KB article but try to download the fix for ths issue you are having.
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Assisted Solution

by:invirl
invirl earned 0 total points
ID: 33702407

Hi my two user’s machines are XP SP3, this hotfix requires that
Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.
Do I have this correct you are advising me to install this hotfix on to both users XP SP3 machine even though its prerequisites above mentions Exchange SP2 must be installed first? I am confused here...can you clarify?
 Thanks in advance
IreInv

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LVL 7

Expert Comment

by:GridLock137
ID: 33702545
so you don't have any service packs installed on your exchange? that could fix alot of your problems. what exchange service pack do you have installed on your exchange server and what version of exchange are you currently running?
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Accepted Solution

by:
invirl earned 0 total points
ID: 33798504
Yes we do out store is above the one the patch recommends so that means that this patch is already installed on exchange server. Look like may have to rename local profiles ad if thats doesn't work re-image machines. Thanks for the suggestions. IreInv
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by:invirl
ID: 33798536
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