Solved

Printer issues

Posted on 2010-09-17
3
516 Views
Last Modified: 2013-12-15
I have a few interesting issues with printing

We recently moved to a windows 2008 domain, and also transferred all printers, print shares to a new windows 2008 server as well

Since then users report the following issues.
(1) On a HP Color LaserJet 3800 - Only prints in Black and White
(2) Users default printer changes to random printers attached to profile
(3) Users report that all they can do is send stuff to printers, prior to the new servers; they had access to printing preferences and etc. now they don’t have access to this and even causes the screen to freeze

On the HP Color 3800 printer:
After replacing drivers, and etc and testing, we found something weird. When printing the test page, the windows logo is in color, when printing pdfs it also is in color. However anything printed from the web, outlook, word, and anything else are all in black in white.
I tried the following driver types PCL5 // PCL6 // and even PS
Also checked print config \ color settings and saw nothing out of the ordinary
What would cause this issue, and what is the difference between a PCL and PS driver.
Could any GPOs cause this>

Users default printer changes
When looking at this, we found that more frequently than not this would happen somewhere around lunch time, even though this is not always the case. In addition to that, they noticed that it randomly picks a new default printer, but most of the time it chooses the QUICKBOOKS PDF printer. User switches it back, and works for awhile, then poof it switches again. Sometimes it will go a long time before switching.

Users report that all they can do is send stuff to printers, prior to the new servers; they had access to printing preferences and etc. now they don’t have access to this and even causes the screen to freeze
0
Comment
Question by:bntech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 3

Expert Comment

by:briousd
ID: 33701646
So, do you have all the printers installed on a server with the print services role configured
Is it 32 or 64bit
0
 
LVL 1

Accepted Solution

by:
bntech earned 0 total points
ID: 33701909
It is a windows 2008 x64 bit edition
I used the printmig to transfer print shares and etc over from the old server.
Since then I have removed \ readded printer queues with the same effect.
I added 64bit drivers and added additional drivers for the hp color 3800 printer (32bit) x86
Both Print Services and File services are installed
0
 
LVL 1

Author Comment

by:bntech
ID: 33715834
Anybody got any sugestions?
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question