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Printer issues

Posted on 2010-09-17
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Last Modified: 2013-12-15
I have a few interesting issues with printing

We recently moved to a windows 2008 domain, and also transferred all printers, print shares to a new windows 2008 server as well

Since then users report the following issues.
(1) On a HP Color LaserJet 3800 - Only prints in Black and White
(2) Users default printer changes to random printers attached to profile
(3) Users report that all they can do is send stuff to printers, prior to the new servers; they had access to printing preferences and etc. now they don’t have access to this and even causes the screen to freeze

On the HP Color 3800 printer:
After replacing drivers, and etc and testing, we found something weird. When printing the test page, the windows logo is in color, when printing pdfs it also is in color. However anything printed from the web, outlook, word, and anything else are all in black in white.
I tried the following driver types PCL5 // PCL6 // and even PS
Also checked print config \ color settings and saw nothing out of the ordinary
What would cause this issue, and what is the difference between a PCL and PS driver.
Could any GPOs cause this>

Users default printer changes
When looking at this, we found that more frequently than not this would happen somewhere around lunch time, even though this is not always the case. In addition to that, they noticed that it randomly picks a new default printer, but most of the time it chooses the QUICKBOOKS PDF printer. User switches it back, and works for awhile, then poof it switches again. Sometimes it will go a long time before switching.

Users report that all they can do is send stuff to printers, prior to the new servers; they had access to printing preferences and etc. now they don’t have access to this and even causes the screen to freeze
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Question by:bntech
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by:briousd
ID: 33701646
So, do you have all the printers installed on a server with the print services role configured
Is it 32 or 64bit
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bntech earned 0 total points
ID: 33701909
It is a windows 2008 x64 bit edition
I used the printmig to transfer print shares and etc over from the old server.
Since then I have removed \ readded printer queues with the same effect.
I added 64bit drivers and added additional drivers for the hp color 3800 printer (32bit) x86
Both Print Services and File services are installed
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by:bntech
ID: 33715834
Anybody got any sugestions?
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