?
Solved

Phaser 6130N Printer problem

Posted on 2010-09-17
3
Medium Priority
?
1,949 Views
Last Modified: 2013-12-15
Anytime we print we get this error after a page or two prints: 024-910: The selected paper size is not available in the printer. Insert the correct paper size. Printer is unable to print.  I've done some Googling and it may have something to do with the "paper size switch"?

"024-910  Tray 1 paper size mismatch (length of paper is seen as different than what the paper size switch sees)"  Source: http://www.enxmag.com/2007/2007months/JULY%202007/xerox%20BRITT%20link.htm

Would like to just try a factory reset but can't find instructions on how to do that.  Xerox Tech Support was useless - machine is out of warranty.  Any ideas?
0
Comment
Question by:LTWadmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 

Accepted Solution

by:
Hannemaster earned 750 total points
ID: 33701782
have you tried setting the papersize to A4 on the computer?
0
 
LVL 38

Assisted Solution

by:hdhondt
hdhondt earned 750 total points
ID: 33707451
Make sure the sliders in the tray are up against the paper, the side sliders as well as the slider against the end of the paper. Also, as Hannemaster suggests, ensure you are using the correct paper size on the PC (presumably Letter, in the US). That is especially important in applications like Word, which ignore you if you select the size when you go to print; you need to set it in Page Setup instead.
0
 

Author Closing Comment

by:LTWadmin
ID: 33893906
Retired the printer but thanks
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As you can read I recycle all my old hardware and the time has come that my power supply of 200 Watt cannot provide enough power for my backup server. I have lots of Compaq power supply's laying around, so I figured to use one of these PSU's. I t…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question