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Adobe Reader (9.3.4) - problem with pdf fillable fields displaying data?

Posted on 2010-09-17
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Last Modified: 2012-08-13
One user (perhaps more) using a fillable pdf form, created in Adobe Pro 9 with user rights enabled, experienced a problem using Adobe Reader 9.3.4. The data typed into the fillable fields did not display in the highlighted fields or print out on the form.
When Adobe Reader 9.1 was used, there was no problem. Is this a known problem with that version of Reader or perhaps the user's own pc system (user is working from off campus because of illness)? Is there a way to fix the problem or should we just recommend that our users download an older version than 9.3.4?  Thanks.
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Question by:TCCWebservices
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John Hurst earned 500 total points
ID: 33707496
There is no reason why the newer version of Adobe Reader shouldn't work.

If it is one user only, going back to Adobe 9.1 might work temporarily until you can solve the issue.

If it is more users, the person who made the fillable form should perhaps remake the form. Adobe PDF files are security risks and going backward on versions is probably not a good idea.
... Thinkpads_User
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by:TCCWebservices
ID: 33716146
If there is no reason why the newer version should not work, then why doesn't it? We may never find out. Thanks - will recommend using the older version of Reader.
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by:John Hurst
ID: 33716171
Thank you and thanks for the update. You may wish to get the form itself revised in the future. .. Thinkpads_User
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