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DKIM, Exchange server

Good day experts.

I have been having a hell of a time trying to get unblocked by Yahoo mail services.

We have 2 domains both direct to our exchange server, PTR records are in place and all seems well, but for what ever reason we can not send mail to yahoo email. I confirmed we have not been compromised in any way. the issue started 10 days ago and i think this is what happened one of my users forwards that a recipient and email then it got added to spam then that same user kept sending here the same email 20 times in the same day because the recipient said she did not get it, (turns out it was in her Junk) so now we are blocked, i have requested to be delisted from Yahoo but all I am getting is automated response.

I have tried everything so now i am looking at DKIM

can some one help me here on how to get this up and running so i can resolve this issue.

thanks guys.
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jjanknegt
Asked:
jjanknegt
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1 Solution
 
Glen KnightCommented:
I can't help with DKIM but I can help you solve the yahoo issue without it.

See my blog post here: http://demazter.wordpress.com/2010/02/11/yahoo-blocking-senders/

I had the exact sane problem caused by a typo in my rDNS record.  Unfortunately there doesn't seem to be a way to get yahoo to re-evaluate once it has been corrected.
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jjanknegtAuthor Commented:
Thank you very much i hope this helps, the boss is blaming me.

do happen to know the yahoo email address i should send to?
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Glen KnightCommented:
It's all detailed in my blog post.  Including the email address.
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jjanknegtAuthor Commented:
also how do i find out my Mail Server Hostname

Thanks
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Glen KnightCommented:
Your mailserver host name is the computer name followed by the internal domain name.  Which part are you referring to?
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Glen KnightCommented:
Oh the mailserver hostname? This is your rDNS name, which should be the same as the A record used by the MX record.  There is a link on the blog for DNS configuration.
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jjanknegtAuthor Commented:
thats what i thought.

got that, i was referring to the first few questions IP address and host name.

Thanks

Jeff
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jjanknegtAuthor Commented:
lost me there, the first question it asks for Mail server Host: name would that be

mail.fazzariopartners.com
or
fazzari-server1.fazzarica.local.


Jeff
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Glen KnightCommented:
It would be mail.fazzariopartners.com

But, the rDNS record must match the A record used by your MX record, see my article here: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2370-Exchange-DNS-Configuration.html
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jjanknegtAuthor Commented:
Yes that is all configured.

A record, and 1 MX record.

My ISP has the PTR in place for mail.fazzariparnters.com and mail.fazzarica.com. tested and live.

so i should be good.

thanks tons for you help, great blog. going to add it to my feeds.
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jjanknegtAuthor Commented:
if I have a PTR record do i need to have a reverse lookup in the smtp protocol.
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jjanknegtAuthor Commented:
Thanks man, I submitted the forum from your blog on friday and they un-blacklisted us by sunday.
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