Solved

Outlook template, oft, will not let you change attachments

Posted on 2010-09-17
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Last Modified: 2012-08-14
We have some OFTs and there are 7 attachments in each.
One of the PDF attachments is incorrect. If I delete that attachment and add the correct PDF, when you save the oft and then open it again, the old PDF is still there and not the new one!
Any ideas?
As it was created in Outlook 2007, I cannot see if this is anything to do with 'Word' being the editor, any other ideas please.
John
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Question by:jasonbournecia
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7 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 33702641
Hi, jasonbournecia.

Are you overwriting the existing template or saving to a new file and then copying it over the old file?  I assume that you've made sure that you're saving in .oft format too.
0
 

Author Comment

by:jasonbournecia
ID: 33714303
Sorry for the delay BlueDevilFan, I opened the oft, deleted one of the attachments and then attached the correct pdf and hit save.
If you create the oft from scratch, obvioulsy it's fine.
But, there are a numbmer of these, as each different nursery has specific pdfs. It's a shame that the person doing this has to create a bunch of new ofts.
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LVL 76

Expert Comment

by:David Lee
ID: 33730114
No problem.  If you just clicked Save, then the item should be in the Drafts folders.  Can you tell me more about the whole process?  If I knew more about what the process is designed to accomplish, then I might be able to suggest a solution.
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Author Comment

by:jasonbournecia
ID: 33768036
Been shifting desk and equipment, sorry for delay.
I opened the oft from a shared Sharepoint folder, I then deleted one of the 7 attachments, attached a new one, and hit save.
Close the OFT, then opened it again and the original file is showing as attachment.
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LVL 76

Accepted Solution

by:
David Lee earned 125 total points
ID: 33776972
I don't believe that merely clicking Save is not saving the change as a template.  It's saving the message created by the template.  To save the message as a template requires clicking Office Button > Save As > Save as type > Outlook Template.
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Author Closing Comment

by:jasonbournecia
ID: 33777297
How embarrassingly simple was that!
I assumed 'Save' would work!
Thanks a lot BlueDevilFan, all done
Cheers
John
0
 
LVL 76

Expert Comment

by:David Lee
ID: 33783681
You're welcome, John.  Glad I could help.
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