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error loading an attchment in lotus domino web access

Posted on 2010-09-17
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Last Modified: 2013-11-16
Hi,

we are runnnig a domino server (8.5.1) and using domino web access, with design domino web access 6.0.

Until this mornig alla was runnign ok, but from some hour when the user create a new mail message with an attachment He receives a message 'Error: impossible to pick up the file c:\...' (In Italian: 'Errore: impossibile eseguire il prelievo del file C:\..'
I checked and all seems ok, also I restarted the domino server..

Thanks in advance
Angelo
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Question by:AngeloGregori
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by:Sjef Bosman
ID: 33703345
Other users don't have this problem?
Can the user send mails with a different attachment, e.g. a plain text file?
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Author Comment

by:AngeloGregori
ID: 33703452
Yes, for alla users and other attachment,
I also made the changes stated in http://www-01.ibm.com/support/docview.wss?uid=swg21245915
my setting was 0 (unlimited..)

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Expert Comment

by:Sjef Bosman
ID: 33707129
So it used to work for everybody, but until when exactly? Did it work on Wednesday, all day? And Thursday? When exactly did you get the first complaints? Did you inspect the logs of the Domino server, to see what happened around that time, and the 4-8 hours before? Was a new template installed? Was the server restarted, or the HTTP task? Were parameters changed in the HTTP configuration? Was a new version of IE installed (I got an XP update today)? Does the same happen in Firefox?

Did you try to convert one database to the R8 DWA template, to see if it works then?
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Sjef Bosman earned 500 total points
ID: 33707136
Or did you enable Mail Quota?

See also http://www-01.ibm.com/support/docview.wss?uid=swg21084685
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Author Closing Comment

by:AngeloGregori
ID: 33825313
Thanks a lot, there was a quota limit. Angelo
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