Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2571
  • Last Modified:

Brother MFC 9320 CW "false" replace toner message?

Scenario:
After a user replaced a black toner cartridge, the MFC 9320CW is now displaying a message directing the user to replace the cyan, yellow, and magenta cartridges as well, even though te user states he rarely prints in color. I shook the color cartridges and they seem to have quite a bit of toner in them.  Please advise; Thanks!
0
kboles101
Asked:
kboles101
  • 3
2 Solutions
 
ggc2Commented:
Open the front cover (to get the cover open message)

Press secure print & cancel simultaniously

use the navigation arrows to select the correct toner (K for black)

press the ok button twice

that is the way to do it on MFC-9450CDN & MFC-9840CDW, i hope it is the same way for your machine as well.

hope this helps.
0
 
kboles101Author Commented:
Thanks much...will test this evening.
0
 
kboles101Author Commented:
ggc2...should a hidden menu appear once the secure print & cancel keys are pressed?
0
 
kboles101Author Commented:
Hi ~ became busy and did not have a chance to respond to ggc2.

He procedures were mostly right with the exception of pressing "CLEAR" instead of secure print & cancel simultaniously. Please return this question to active so points may be awarded. Thanks!  
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now