Link to home
Start Free TrialLog in
Avatar of avatech
avatechFlag for United States of America

asked on

Blackberry Tour 9630 Disable Password

Blackberry Tour 9630 connected through Blackberry Internet Service.  The option to disable the password is greyed out with a red lock symbol.  This device has NEVER been attached to a BES and after a wipe & reload to fix a USB sync now has a IT Policy Name: Default.  Subsequent wipes force a password be entered and the password can not be disabled.  I found this site http://forums.crackberry.com/f3/remove-i-t-policy-blackberry-569/ explaining how to apply a blank policy but can not make the required registry change because the keys and path are not there as explained.

Bottom line -- I need a way to permenantly remove the password on this Blackberry and have been searching and trying for nearly 5 hours today without any luck.  As I said above there is no BES involved and never has been this came up out of the blue.
ASKER CERTIFIED SOLUTION
Avatar of junaidIT
junaidIT
Flag of United Arab Emirates image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of avatech

ASKER

None of these options worked.  After about 2 hours on the phone with the service provider they agreed to replace the phone with another Tour model.
Avatar of avatech

ASKER

Although excellent troubleshooting tips they were not solutions to this case.  I split the points evenly to everyone that contributed in fairness.