I can not acess the printer and faxes either from the start menu or from the control panel on a computer with Windows XP. I am also unable to complete a windows update from the computer or from Microsofts website. I have run scans of both Malwarebytes and AVG and have found no major threats.or viruses. I have also tried system restore to an earlier date when they were not having issues with accessing there printers and this did not resolve the issue either. Please Help.