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Print Spooler Subsys Error

Hello,

I can not acess the printer and faxes either from the start menu or from the control panel on a computer with Windows XP. I am also unable to complete a windows update from the computer or from Microsofts website. I have run scans of both Malwarebytes and AVG and have found no major threats.or viruses. I have also tried system restore to an earlier date when they were not having issues with accessing there printers and this did not resolve the issue either. Please Help.

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harryhelp

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marl0602

ASKER

I restarted the print spooler and I did get the printer and faxes screen to come up and saw 1 printer job pending for the printer and then I got the spooler subsys error again. I am going to restart the computer as I have not restarted since the AVG scan.

jesaja

If it is not important to print this job I would delete it from the spooler folder manually and try to restart spooler

Default location is:
C:\WINDOWS\system32\spool\PRINTERS

esp-projects

this problems can occur if the driver is corrupt. Is it a HP printer by any chance?

to get around this issue, i suggest you remove the corrupt driver and install latest driver from manufacturers website.

jesaja

unless the spooler service is running, printer drivers cannot removed the normal way

https://www.experts-exchange.com/questions/26374651/Print-Spooler-refuses-to-turn-on-and-stay-on.html

Jonvee

You could see if this article helps where you have the option of an automatic or a manual repair>
"You cannot add a printer and you receive printer spooler error messages in XP":
http://support.microsoft.com/kb/324757

Also this one>
"How to clean up printer drivers":
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

You may like to try running Hitman Pro 3, a Second Opinion Malware Scanner:
http://www.surfright.nl/en/hitmanpro

Jonvee

For the inability to complete a Windows update, try running tdsskiller to see if it finds any infection:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip

Download the file TDSSKiller.zip and extract it into a folder
Execute the file TDSSKiller.exe.
Wait for the scan and disinfection process to be over.
Close all programs and press “Y” key to restart your computer.

More detail, TDSSKiller tutorial:
http://support.kaspersky.com/viruses/solutions?qid=208280684

This previous E_E thread may be useful ...once again there is reference to Bruce Sanderson's article>
"Spooler SubSystem App has encountered a problem":
https://www.experts-exchange.com/questions/22117068/Spooler-SubSystem-App-has-encountered-a-problem-can't-keep-print-spooler-running.html