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Print Spooler Subsys Error

Posted on 2010-09-17
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Last Modified: 2012-05-10
Hello,

I can not acess the printer and faxes either from the start menu or from the control panel on a computer with Windows XP.  I am also unable to complete a windows update from the computer or from Microsofts website.  I have run scans of both Malwarebytes and AVG and have found no major threats.or viruses.  I have also tried system restore to an earlier date when they were not having issues with accessing there printers and this did not resolve the issue either.  Please Help.  
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Question by:marl0602
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harryhelp earned 125 total points
ID: 33704964
Go to Start > Run > type in services.msc and press enter > look for Print Spooler.

Is it started? If so, restart it and try again...
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Author Comment

by:marl0602
ID: 33705502
I restarted the print spooler and I did get the printer and faxes screen to come up and saw 1 printer job pending for the printer and then I got the spooler subsys error again.  I am going to restart the computer as I have not restarted since the AVG scan.  

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Expert Comment

by:jesaja
ID: 33705620
If it is not important to print this job I would delete it from the spooler folder manually and try to restart spooler

Default location is:
C:\WINDOWS\system32\spool\PRINTERS
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Expert Comment

by:esp-projects
ID: 33705933
this problems can occur if the driver is corrupt. Is it a HP printer by any chance?

to get around this issue, i suggest you remove the corrupt driver and install latest driver from manufacturers website.

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Expert Comment

by:jesaja
ID: 33707089
unless the spooler service is running, printer drivers cannot removed the normal way

http://www.experts-exchange.com/Hardware/Peripherals/Printers_Scanners/Q_26374651.html
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Expert Comment

by:Jonvee
ID: 33707202
You could see if this article helps where you have the option of an automatic or a manual repair>
"You cannot add a printer and you receive printer spooler error messages in XP":
http://support.microsoft.com/kb/324757

Also this one>
"How to clean up printer drivers":
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

You may like to try running Hitman Pro 3, a Second Opinion Malware Scanner:
http://www.surfright.nl/en/hitmanpro
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Expert Comment

by:Jonvee
ID: 33707221
For the inability to complete a Windows update, try running tdsskiller to see if it finds any infection:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip

Download the file TDSSKiller.zip and extract it into a folder
Execute the file TDSSKiller.exe.
Wait for the scan and disinfection process to be over.
Close all programs and press “Y” key to restart your computer.

More detail, TDSSKiller tutorial:
http://support.kaspersky.com/viruses/solutions?qid=208280684

This previous E_E thread may be useful ...once again there is reference to Bruce Sanderson's article>
"Spooler SubSystem App has encountered a problem":
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_22117068.html
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