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Outlook 2010 cached mode doesn't update profile after user moved to new server

Posted on 2010-09-17
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Last Modified: 2012-05-10
We recently upgraded from exchange 2007 to exchange 2010 by installing exchange 2010 (all roles on one box) on a temporary server and moving our mailboxes over to it.  This all went well and we decomissioned the 2007 server, reinstalled it with exchange 2010 (again, consolidated on the one box) and moved the mailboxes back to the original server.

I'm now working on decomissioning the temporary exchange 2010 server.   Unfortunately, it seems there is a known issue in outlook that means it doesn't update a cached profile when a mailbox is moved between exchange 2010 servers.   In other words, all of my cached mode users still show <temp exch 2010 server name> in their outlook profiles.    This works currently because the temporary server will handle CAS requests for the mailboxes located on the other server.   We want to decomission the temporary server, however, so I need to have the profiles pointing to the correct server.

Unfortunately, the solutions I've found for this all seem to say "go and click repair on the users profile to prod outlook into updating".   I've confirmed that this does work, but I don't want to have to go around to every desktop and do this.

Has anyone run into this problem?   If so, were you able to come up with a better solution than repairing / regenerating the outlook cache for every user?

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Question by:rsweezie
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Expert Comment

by:FDiskWizard
ID: 33705350
Did you by chance check the user's Mail profile and see if the Exchange server is shown as the new one? I've seen people go with a hosed up profile for like a year after they were moved and the profile still showed the old server.
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by:rsweezie
ID: 33705378
The users profile does still show the old (temporary exchange 2010) server.   The issue is that, when it was moved to the permanent exchange 2010 server, it should have updated that location to show the correct one.   Outlook cached mode, however, doesn't  check for a new server after the mailbox has been moved and the only way I've found so far to make it update is to go into the "Mail" console on the client machine and choose "repair" on the users account.

That method would get quite time consuming so I'm hoping there is a better way to do it.
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Expert Comment

by:e_aravind
ID: 33708307
I'm aware some issues with the older version (Pre SP2) version of Outlook 2k7

So the first thing:
-> Update the OL2k7 to SP2
-> Launch the Outlook after the mailbox move....autodiscover should update the correct mail-server's address on the Outlook's profile.
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Accepted Solution

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rsweezie earned 0 total points
ID: 34053002
This had to do with the autodiscover settings.  We were able to fix it after doing a CTRL-Left Click on the Outlook icon in task bar and running "Test E-mail Autoconfiguration".  At that point, it showed us what pointers still referenced the old server and we corrected them.
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Author Closing Comment

by:rsweezie
ID: 34082714
Turned out to be config error.
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