0kb .nsf file at restore target, using SyncSort to restore lotus notes mailbox but it fails with the error below

Posted on 2010-09-17
Last Modified: 2013-12-18
 Module: ssdmtape
  No.: SNBDRR0696E
  Message:  4536: dm_write_disk_object_win32: WRITE for file (D:\Restores\DATADIR\mail\Corporate\Crash.E.Dummy5.nsf) (filedes (440) length (22158)) failed.
Question by:i_need_answers
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 33707519
How was the backup made, I mean: was the backup file made using a Domino-aware back-up application, or was the server down while the backup was made? Backing up open databases is hazardous, because Domino relays writes.

Likewise, restoring a database into a live Domino server data tree had better be avoided, especially when there is still a database with the same name.

PS May I suggest you ask for additional Zones to be added to this question, like the one related to the backup/restore software that you use.

Author Comment

ID: 33717066
Teh backup was done as a normal base (full) of the replicated DB.  I'm new to the company but it looks like I have the option to recover and individual mailbox and that's what I'm trying to do.  I change the destination to a new target server and then had planned on moving the file (mailbox) to where ever I want to open it from and connecting to it with a client.  The file is written etc, but always shows 0kb in size.
LVL 46

Expert Comment

by:Sjef Bosman
ID: 33717452
Apparently, Syncsort supports Domino (

Some (maybe silly) questions:
- do you have write permission
- is there still disk space left
- do you have a support contract with Syncsort
- which Domino release and which Syncsort release are we talking about here
- what exactly is your final goal, what do you want to achieve with this restore?

Assisted Solution

i_need_answers earned 0 total points
ID: 33718456
Some (maybe silly) questions and answers
- do you have write permission
*This is what I think might be holding me up, .  My ID is part of the DA group which is in evey servers Admin group, so I would think yes I do have permissions.  The SyncSort software uses accounts assoicated with the application and I'm running it under its Admin account.
- is there still disk space left
*Plenty, this is just one mailbox at maybe 100MB
- do you have a support contract with Syncsort
*Yes, and I have been in contact with them, but they have not shown expert level assistance.
- which Domino release and which Syncsort release are we talking about here
*Domino is v7 and SyncSort is 3.2.1
- what exactly is your final goal, what do you want to achieve with this restore?
* I'm testing that I can recover a mailbox in the event I am asked to
LVL 46

Accepted Solution

Sjef Bosman earned 500 total points
ID: 33741958
Ah, right, good idea to test it. There are many who don't, they make backups by the book but when they need something they find out the backup medium is unusable and has been for years...

Did you try to restore to a different directory by now, in order to eliminate the permission issue?

Your question deserves a wider audience than just the Notes zone. I assume it's more a SyncSort issue or even a Windows-related one, so I'd suggest you Request Attention and ask for some other zones to be added.

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