Solved

Unable to print with USB to Parallel cable (WIn7 64-bit with LaserJet P2035)

Posted on 2010-09-17
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Last Modified: 2013-12-15
Hello all,

I am attempting to connect an HP LaserJet P2035 to a new Windows 7 Home Prem. 64-bit system with a USB to Parallel cable. Win7 detects and installs the cable automatically and it appears under the Devices & Printers panel.

After that, I connected the printer and powered it on. Windows did not detect the printer so I tried to add the printer manually. The exact model was not listed (only P2015 or a P2050) when selecting the printer. I canceled and ran the Plug & Play driver package as listed on HP's website, which is the only drivers I could find as we no longer have the installation cd. The installation completed and appeared to be successful.

I added the printer manually, this time the exact model was listed and I chose the newly created USB001 virtual port. I printed at test page and it simply hangs in the queue. No errors are received unless I assign the incorrect driver or virtual port.

When I try to print a document and it's sitting in the queue (showing status of "Printing") I usually cannot delete the pending jobs.

During the course of troubleshooting I tried removing the print devices and the USB to Parallel support. It appears to be removed, but upon restart and after reconnecting the printer, all instances of the printer show back up and set as Offline.

Now when I try removing certain printers or checking Printer properties I receive a 0x00000 warning error or an error that Printer Spooling service was not running.

I was able to print successfully, a few times anyway, using the Generic Driver / Text only and set as USB Virtual Port 002. Unfortunately, that's no longer working now.

Thanks very much!
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Question by:lts67
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7 Comments
 
LVL 15

Expert Comment

by:JBond2010
ID: 33706092
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Expert Comment

by:arweeks
ID: 33706099
Have you tried the HP univeral print driver?  It handles things a little differently.  Not sure if it will help, but might be worth trying.

http://h20338.www2.hp.com/Hpsub/cache/342988-0-0-225-121.html
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Author Comment

by:lts67
ID: 33706508
I have not tried the steps listed for removing the driver packages, but will do so when I get back to the office. I tried the drivers listed above and still coming up with the same results.

Removing the driver packages - will that fix the issue of multiple instances of the printer being listed (even though I'd removed/uninstalled them through the Devices & Printers control panel)?
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LVL 92

Expert Comment

by:nobus
ID: 33707083
i found the usb to parallel cables not very trustworthy.
if you install a pci to parallel card, that will work !
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Assisted Solution

by:JBond2010
JBond2010 earned 500 total points
ID: 33707506
When you delete it does not remove the driver from the system. When you try the steps I listed in my previous comment, you will be able to remove the driver from the system. This will fix the issue of multiple instances of the printer being listed. You can also remove the printer from the registry - Edit the registry and delete the driver references at the following location:
Hkey_Local_Machine\System\CurrentControlSet\Control
\Print\Environments\WIndows NT x64\Drivers\Version-1
0
 

Author Comment

by:lts67
ID: 33713179
I will be checking these solutions at the office in the morning and will update with the results. Thanks!

@JBond - Thanks for clarifying on the driver/multiple device issue.
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Accepted Solution

by:
lts67 earned 0 total points
ID: 33718459
This morning I tried the recommendations above with the following results...

I tried adding the printer using the universal print driver without success.

I was unable to unistall the driver packages using the MMC snap-in method (or any other way for that matter) as listed on e-how. I may have missed something, but I did not see any reference to the Print Management snap in. I was able to launch printmanagement.msc, but that's the screen I've already been accessing.

I again removed all instances listed under Devices & Printers, restarted and then removed the references from the registry located at:

Hkey_Local_Machine\System\CurrentControlSet\Control
\Print\Environments\WIndows 64\Drivers\Version-3

I then completed the following steps:

1. Reconnected the USB to parallel cable, let Win7 install drivers and then restarted.
2. Added a new printer using the new virtual port (USB 4) and selected the P2035 drivers that were still on the sytem.
3. Attempted to print a test page. Same results. I deleted the pending document and unchecked "Enable Bi-Directional Support". Tried again with same results.
4. I removed the printer again from the Devices & Printers and restarted.
5. Upon restart the Installing Device popup showed that the drivers were successfully installed for HP Laser Jet P2035.

It is now printing successfully?
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